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Unable to select device

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Unable to select device

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Unable to select device
Unable to select device
2021-02-20 10:53:36
Model: KP105  
Hardware Version:
Firmware Version:

Hi,

 

I have purchased a TP Link Smart wifi plug slim on 20.2.21

Model Number KP105(AU)

i do not know the hardware or firmware versions

When I follow the KASA to connect, if finds the plug, says connection successful, then it says “Something went wrong. Unable to select device”

 

I am not sure where I am going wrong??

 

thank you for any assistaqnce!!

wat4

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Re:Unable to select device
2021-02-23 02:51:47

@wat4 

Hi, it looks like cell phone has disconnected from smart Plug Wi-Fi at that time.

When the Error occurs, please go to Wi-Fi Settings and make sure your cell phone is still connected to “TPLINK_ Smart Plug_XX“ Wi-Fi

If you have any VPN settings, Lookout or AdGuard app on cell phone, please turn them off.  If same Error occurs, may I know the model & Android/ IOS version of your phone, please share a photo to us of the Error show up again thanks!

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
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