Smart plug not appearing on device list

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Smart plug not appearing on device list

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Smart plug not appearing on device list
Smart plug not appearing on device list
2023-06-22 02:42:23
Model: HS100  
Hardware Version:
Firmware Version:

I just got a new smart plug to add to the other 6 I already have around my home. I've gone through the entire set up process more than once and have updated the firmware. I get the following message, "Almost Done. You've configured your Smart Plug but you need to turn on Remote Control from the Settings to use your Smart Plug away from home". I can't do this via the Kasa app Settings because it doesn't show the plug. Please help!

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Re:Smart plug not appearing on device list
2023-06-25 09:11:58

  @radio3lt 

 

Please ensure your phone is connected to the same WiFi network as the new plug since this device cannot be controlled remotely at the moment. Disable VPN on your phone if any. Try to force close the APP and re-open it. 

 

As for the local-only issue, this FAQ may help, have a look! Why can’t I enable Remote Control on the Kasa APP?

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