Tapo L630 keeps on turning on

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Tapo L630 keeps on turning on

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15 Reply
Re:Tapo L630 keeps on turning on
2024-02-23 12:40:17

  @jun_gats 

 

There is no other person controling or accessing the app. You will need user name and password which I did not give to anyone else. There is no problem for me reporting minor bugs, but what this is, is no one tested the firmware that your company is releasing which was happening on multiple releases. I am not tplinks test engineer nor have the time to do multiple test for different firmware revisions.

 

This is happening in various controller, like Tapo P105  and L530. 

 

The time stamp is also not at synch. The error I am getting is network unstable which was the same error as before when I change th setting. 

 

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#12
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Re:Tapo L630 keeps on turning on
2024-02-27 07:35:01

  @jun_gats 

 

Due to variations in environments, network topologies, ISPs, device hardware and software versions, even identical phenomenons may have different underlying causes. While we can provide some general troubleshooting directions here, it's often not possible to precisely diagnose and pinpoint the issue based solely on surface symptoms. Nevertheless, we're eager and willing to assist users in resolving their issues.

 

If you seek resolution, please feel free to contact me via private message with specific device information. Alternatively, you may reach out to local technical support via email for further assistance.

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#13
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Re:Tapo L630 keeps on turning on
2024-02-29 12:45:17

 

 

@Wayne-TP 

 

I would not agree with you, why does the deco app show that the controllers are active while the tapo app shows the controllers are not active? the unstable network keeps on displaying if I change setting on the controller via tapo app? thank you

 

 

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#14
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Re:Tapo L630 keeps on turning on
2024-03-04 07:55:39

  @jun_gats 

 

It seems we're discussing multiple issues here. To better assist you, a specialist will follow up on this case via your registered email, please check your inbox later and confirm. If you're using a different email, please send it to me via private message. 

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#15
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Re:Tapo L630 keeps on turning on
2024-03-05 12:20:43

  @Wayne-TP 

 

This is with multiple controllers but same as last year. Basic functions are not working. Changing settings are not working. Why are these error keep on prompting even though this is in a single network? network sees controllers as active while the tapo app shows controllers are offline? this is very frustrating since the errors are from basic controller functions only.

 

 

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#16
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