10/27/2023 Update: Problem Resolved

Hello TP-Link Users,

We've recently heard from our users about BT Email users experiencing difficulties in receiving TP-Link verification emails, such as account activation, password reset, or two-step verification (2FA) emails.

Our investigation revealed that BT has blocked emails originating from TP-Link's domain. TP-Link is currently in contact with BT to address the blocking issue and restore normal email delivery.

If you're facing a similar problem of not receiving verification emails, here are some tips for you. 

What should I do if I don’t receive the email when I register cloud account or reset my password？