10/27/2023 Update: Problem Resolved

Hello TP-Link Users,

We've recently received feedback about BT Email users experiencing difficulties in receiving TP-Link verification emails, such as account activation, and password reset. Following extensive collaboration with BT engineers, we have successfully resolved the issue.  Currently, BT email users should receive TP-Link verification emails without any further complications.

If you're facing a similar problem of not receiving verification emails, here are some tips for you. 

What should I do if I don’t receive the email when I register cloud account or reset my password？