@Solla-topee 

Let’s be real here: TP-Link knows this is misleading.

On your own forums, you admit:
 

• “This is a known issue being followed up on the Google side to resolve…” (Apr 15 post)

• “This issue is still being analyzed by Google side. If any solutions become available, we will update this thread accordingly.” (May 29 reply)

• “Our Tapo Camera features the ‘works with Google Home’ logo… it’s important to note that this logo does not imply that the Tapo Camera supports viewing through the Google Home app, and it does not constitute false advertising.” (Jun 15 reply)
   

So which is it? On the product page and Amazon listings, you plaster the “Works with Google” badge and tell buyers:

“Works with Alexa and Google… use your favorite screen assistant like Alexa and Google with the D225 doorbell camera to view and answer those at your door.”

 

That clearly implies parity with Alexa. But here in the forums, you admit:

• It doesn’t work in the Google Home app (despite the logo).

• You have “no information” on when it will be resolved.

• And you fall back on legalistic language about how the logo doesn’t actually mean app support.
   

That’s not just disappointing — it’s purposefully deceptive marketing. You’re selling this product as if it works with Google Home the same way it works with Alexa, but in reality customers get a broken, half-working experience and then discover in the fine print (or buried in support threads) that it’s “Google’s fault, no ETA.”

Here’s the bottom line:
 

1. Stop advertising the D225 as “Works with Google Home” without a clear disclaimer that it only works on Nest Hub/Chromecast and not the Google Home app. Right now, it’s false advertising by omission.

2. Give customers an honest timeline. If Google told you it may never work, say that. If you have no idea, admit it. Don’t just keep stringing people along with “we’re consulting, no ETA.”

3. Acknowledge the trust issue. People bought this doorbell expecting Google Home parity. Instead they get a bait-and-switch. That’s why you see so many in this thread returning their cameras.
    

Until you come clean, TP-Link is burning its reputation. This isn’t about “patience”, it’s about honesty.

Solla-topee wrote

Update on Dec 3, 2024.

 

Hi,
Our Tapo Camera features the "works with Google Home" logo because it has successfully passed Google’s certification tests, and Google officially authorizes us to use the "works with Google Home" logo. It's important to note that this logo does not imply that the Tapo Camera supports viewing through the Google Home app, and it does not constitute false advertising.

Currently, after completing the necessary configuration steps(please refer to the instructions below), you can view the Tapo Camera's live feed on a Google Home Hub or any smart display that supports Chromecast (such as a TV with built-in Chromecast).
How to connect my Tapo smart device to Google Home?
 

The good news is that we are gradually rolling out support for viewing the Tapo Camera within the Google Home app. This functionality requires both the relevant cloud services and firmware support from the camera. Currently, our cloud services have been deployed. If the camera's firmware supports it, you can watch the camera on the Google Home App. However, there are the following restrictions:
    1. The camera's live feed can only be watched on the Google Home App on Android phones.
    2. Before watching the camera's live feed, please enable the Public Review function on the Google Home app > Settings page. After enabling it, you may need to wait for some time(usually within a week) before you can start watching.
(Please note that the above restrictions are caused by Google)

 

If the above restrictions are met but you cannot watch the camera on the Google Home app, it may be that the camera's firmware does not support this function. It is recommended to wait patiently for the release of new firmware.

 

Best Regards