This Article Applies to

Kasa KE100

Phenomenon Description

 

• Overheating

1. Continuous heating with the temperature significantly exceeding the set value

2. Persistent fluctuation beyond the preset temperature

 

• Not Reaching Set Temperature

• Doesn't Heat/ Temperature Remains Unchanged

 

*The temperature will fluctuate back and forth above and below the setpoint rather than a smooth value. This is to avoid frequent opening/closing of the valve due to temperature changes.

 

Troubleshooting Suggestions

 

1. Keep device's firmware updated.

How to update firmware of Kasa smart devices

 

2. Make sure you are using the AA LR6 1.5V Alkaline batteries

Do NOT use rechargeable batteries, R6, Zn-C, or 1.2V AA batteries.

 

3. Compatibility

Check whether your thermostat valve is compatible with KE100.  If the valve doesn't fit with KE100's connector or the included adapters, you may purchase a suitable adapter yourself.

KE100(EU)_V1.20_Smart Thermostat Radiator Valve Compatibility Guide

 

4. Make sure KE100 is installed correctly

Video: How to Install & Set Up Your Kasa Smart Thermostatic Radiator Valve KE100

KE100(EU)_V1.20_Quick Installation Guide

 

Note

1. KE100's connector needs to be tightened securely.

2. Double-check whether the adapter is installed correctly. Do not forget the pushrod if you use the RAV/GIA/M28 adapters

 

 

 

5. Reinstall & Recalibrate

1. Before reinstallation, go to App ->Device Settings ->Enable Sleep Mode -> Select "Fully Open"
2. Disassemble the KE100 and reinstall it. How to Install Kasa Smart Thermostatic Radiator Valve
3. Reset KE100. < Press and hold the Sync/Reset button for 5 seconds.>
4. Add/Setup device back to Kasa/Tapo App.
5. Once installed, recalibrate KE100. (App -> Device Settings -> Calibration)

 

 

 

What should I do if the above suggestions don't help?

 

Post a new thread with a detailed description of the problem you're facing. 

Start a New Thread

 

Always make sure that the following information is provided in the article to quickly and efficiently get more targeted advice from other users or official personnel.

• A screenshot of the temperature Report in the App showing the abnormal phenomena.
• Model/type of your thermostat valve.
• A picture of the batteries or a link. **All information about the battery, such as brand, size, battery type, and voltage are required.

 

Example: