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S200D Not working after update to 1.12.0 Build 231121 Rel.092508

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S200D Not working after update to 1.12.0 Build 231121 Rel.092508

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S200D Not working after update to 1.12.0 Build 231121 Rel.092508
S200D Not working after update to 1.12.0 Build 231121 Rel.092508
2024-04-07 01:53:50 - last edited 2024-04-08 14:59:50
Tags: #Device Connectivity
Model: Tapo S200D  
Hardware Version: V1
Firmware Version: 1.12.0 Build 231121 Rel.092508

After updating my S200D button to version 1.12.0 Build 231121 Rel.092508, my button does not work correctly with any of my Tapo light switches / smart plugs.

 

Edit: In the device information section it shows my button as S200B, instead of S200D even though clearly bought an S200D. Could the firmware update have caused this?

 

Issues:

  • smart actions such as turning on / off light strips and smart plugs do not work
  • smart actions such as dimming light switches do not work
  • for context my timezone is Asia/Kuala Lumpur but the timestamp on the event log is 3hours and 40 minutes behind
    • for example if i press the S200D button at 9:49 am local time, timestamp in event logs in Tapo app shows 6:09 am
  • Device info shows model as S200B instead of S200D

 

 

Steps I have performed with no success

  • Reset the S200D button by pressing for 5 seconds, quick press button 3 times
  • Deleted the button from my Tapo app and adding it again with smart actions configured
  • Reset the S200D button by pressing the reset button for 5 seconds, quick press button 3 times
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#1
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2 Accepted Solutions
Re:S200D Not working after update to 1.12.0 Build 231121 Rel.092508-Solution
2024-04-08 02:08:25 - last edited 2024-04-08 14:59:50

  @tapomanhelp 

 

Try to restart the hub to resynchronize the device time both the hub and its sub-devices. Once the time is correct, try to run the automation again and monitor if it runs properly.

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
Recommended Solution
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#2
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Re:S200D Not working after update to 1.12.0 Build 231121 Rel.092508-Solution
2024-04-08 14:59:42 - last edited 2024-04-10 02:09:06

  @Wayne-TP 

 

Wow! Rebooting the hub and then adding the button + automation steps again fixed it this time.
Many thanks for the help, as for the packaging, I do not have it any more

Recommended Solution
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#4
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4 Reply
Re:S200D Not working after update to 1.12.0 Build 231121 Rel.092508-Solution
2024-04-08 02:08:25 - last edited 2024-04-08 14:59:50

  @tapomanhelp 

 

Try to restart the hub to resynchronize the device time both the hub and its sub-devices. Once the time is correct, try to run the automation again and monitor if it runs properly.

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
Recommended Solution
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  0  
#2
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Re:S200D Not working after update to 1.12.0 Build 231121 Rel.092508
2024-04-08 02:09:40 - last edited 2024-04-08 02:16:02

  @tapomanhelp 

 

About the device model, do you still have the package box? What does the label say?

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#3
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Re:S200D Not working after update to 1.12.0 Build 231121 Rel.092508-Solution
2024-04-08 14:59:42 - last edited 2024-04-10 02:09:06

  @Wayne-TP 

 

Wow! Rebooting the hub and then adding the button + automation steps again fixed it this time.
Many thanks for the help, as for the packaging, I do not have it any more

Recommended Solution
  1  
  1  
#4
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Re:S200D Not working after update to 1.12.0 Build 231121 Rel.092508
2024-04-10 02:14:31

  @tapomanhelp 

 

That's a good news! 

 

Did you check your order info? If it also says S200D, probably the seller mistakenly sent you the wrong model. Device info display in the App is the correct one.

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#5
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