KE100 disappeared from Tapo app

KE100 disappeared from Tapo app

KE100 disappeared from Tapo app
KE100 disappeared from Tapo app
2024-05-09 09:03:42 - last edited 2024-05-10 06:32:52
Model: KE100 KIT  
Hardware Version:
Firmware Version:

Up until today all my KE100 smart radiator valves were in the Tapo app, but today they disappeared... I can't seem to add them back. What's going on?

 

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#1
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9 Reply
Re:KE100 disappeared from Tapo app
2024-05-09 09:23:47 - last edited 2024-05-09 10:38:24

  @Johnpigg To all with "disappeared" KE100 support: either install old version 3.2.808 or/ and open a ticket by TP Link. Some specific adjustments were then made to my TP Link Account (ID). Since then, full KE100 support again (also the option to add another KE100). Also in current version 3.3.513

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#2
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Re:KE100 disappeared from Tapo app
2024-05-09 10:31:10

  @Johnpigg 

 

Same here!

 

https://community.tp-link.com/en/smart-home/forum/topic/667000

 

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#3
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Re:KE100 disappeared from Tapo app
2024-05-09 10:42:14 - last edited 2024-05-09 12:14:06

Take a look   @aroedl this is an "old" issue, since version 3.2.974

And as I wrote above: the adjustments made by TP Link to my account fix the issue also in actual version 3.3.513

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#4
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Re:KE100 disappeared from Tapo app
2024-05-09 10:46:17

  @Jebeyer 

 

I know! I did some serious debugging until I found the solution.

 

Meanwhile they silently removed my post:

 

https://community.tp-link.com/en/smart-home/forum/topic/667000

 

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#5
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Re:KE100 disappeared from Tapo app
2024-05-09 11:36:06

  @Jebeyer how do you 'open a ticket' by TP Link?

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#6
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Re:KE100 disappeared from Tapo app
2024-05-09 11:51:28

  @Johnpigg Tapo App: Help & feedback- Other - Feedback or email support or service chat via TP Link contact.

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#7
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Re:KE100 disappeared from Tapo app
2024-05-09 11:54:56

  @Jebeyer 

 

I did that the last time when it happened. Didn't go well, because the local support can't do anything except forwarding it to the technical team. Never heard back.

 

My solution was to wait it out and use the old version in the meantime.

 

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#8
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Re:KE100 disappeared from Tapo app
2024-05-09 12:01:39

  @aroedl TP Link Support has escalated my case to the senior engineers team. They made the adjustments to my account and since then it works also in 3.3.513

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#9
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Re:KE100 disappeared from Tapo app
2024-05-09 12:22:26

  @aroedl not removed.

Go to Forum options select "Recent Topics"

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#10
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