Dear TP-Link

This is clearly not only a bad behaviour, but a clear bug.

On my side for example,

- I complelty shutdown the bulbs from the switch, so no electric fluctuation can happen

- Randomly in different places in my house bulbs get reset

- Bulbs are grouped together and of cours all of them are reset, the wifi networks just sudanlly apear

That being said, basic logic says that in this case the factory reset its not beause electricity issues

I'm willing to help to spend time and troubleshoot this, your R&D can push some debug software on my side, fully agree. 

Thanks

Thanks

  @SubM In my case there's absolutely no power outage, just people turning the bulbs off or on via the light switch, not in rapid succession too, just once or twice during the day, but with no commands from the app in-between. This means when I'm not home to command the bulbs via app, I return home to find I need to re-pair everything AGAIN.

My UPS reports no outages and I have directed everyone to *not* turn off and on the lights in rapid succession so it is definitely the issue with the bulbs

  @Wayne-TP 

Hi,

I have the same issue and the status in the APP is Off-line.

Do I need to reinstall the smart bulbs again?

Best.

Wayne-TP wrote

  @SubM 

 

When the light bulb is offline, is the default WiFi used for configuration not appear?Does it take a manual reset to become visible? If so, the lightbulb has not been reset.

 

Please check if the device appears online in the app when your phone is connected to the local Wi-Fi network. Additionally, you can check the router's Wi-Fi list to see if the bulb is still connected. 

You may refer to this article for troubleshooting suggestions. Cannot use the Tapo/Kasa app to control my smart devices

I'm having the exact same issue with my Tapo bulbs, and it's incredibly frustrating. In my case, I have small children who sometimes play with the light switch, and the fact that toggling it three times triggers a factory reset is a huge pain. I often find myself having to reconfigure the bulbs from scratch because they keep losing their settings.

There really should be a better way to reset these bulbs, either a physical button or a more intentional on/off pattern that doesn’t get triggered so easily by accident. It makes no sense that a basic switch flip can wipe the entire configuration.

Unless this is addressed in a firmware update, I won’t be buying any more Tapo bulbs. This is a serious usability flaw that turns what should be a convenient smart home device into a constant headache.

  @SubM 

I completely agree. I’m really disappointed that I chose these bulbs, but luckily, I still have other brands running alongside them without any issues. So, Tspo will be phased out now.

  @SubM 

I have the same problem. It makes the bulbs useless. Randomly if someone turns off the power at the light switch (just once) all 11 bulbs in my hall reset and I have to manually configure them again. Oddly it's not all the time. Sometime the bulbs work fine. But once they have decided they are offline they are offline for good and need and all need reconfiguring. 

Unless tp-link fix this with a firmware update I have to say this is the last product I will buy from them.

I have updated my amazon review to deter others from making the same mistake as me..

  @SubM 

I am having the same issue if the power switch for the lights is switched off once or twice during the day the bulbs get reset 

I have the Tapo Smart WLAN Light Bulb GU10 L630