5G not stable and impacting wifi network and restarts

5G not stable and impacting wifi network and restarts

5G not stable and impacting wifi network and restarts
5G not stable and impacting wifi network and restarts
Friday - last edited 14 hours ago
Model: Archer NX200  
Hardware Version: V1
Firmware Version: 1.0.0 3.0.0 v60a2.0 Build 240309 Rel.4758n

Hello ,

 

I have upgraded from LTE 4G router to 5G router Archer NX200 however since that time I'm suffering big time from instability of internet connection and wifi clients keep being unable to access the network . 

 

When the issue happens all wifi clients gets kicked out from the network , I have to plug device to router's direct LAN and udpate channel from 11 to Auto or vise versa , which makes client able to login to network again. 

 

Another symptom of the issue that internet suddenly get "disconnected" mode and shows message to configure DNS manually , most of the time this get followed by automatic restarts by the router. Nevertheless, I have to manually restarts it and make the change in wireless and save to get access again. 

 

TP-Link support is not helping , i have an active ticket and no resolution is provided till now !! 

 

I was able to get the logs towards external rsyslog system , below logs in red shows the time just before the wifi client got kicked out , mac address were modified for privacy  

 
2024-11-05T01:59:14.556417+03:00 _gateway  DHCPD: Recv INFORM from E0:D0:33:33:33:33 
2024-11-05T05:17:43.544476+03:00 _gateway  Mesh: Del Client : MAC : 5E:2C:77:77:2B:77 
2024-11-05T06:37:42.741065+03:00 _gateway  DHCPD: Recv INFORM from E0:D0:33:33:33:33 
2024-11-05T07:00:17.375301+03:00 _gateway  DHCPD: Recv DISCOVER from 84:C8:A0:88:88:88 
2024-11-05T07:00:17.376541+03:00 _gateway  DHCPD: Send OFFER with ip 192.168.100.4 
2024-11-05T07:00:18.285896+03:00 _gateway  Mesh: Del Client : MAC : 84:C8:A0:88:88:88 
2024-11-05T07:00:23.654343+03:00 _gateway  Mesh: Success Add Client : MAC : 84:C8:A0:88:88:88 
2024-11-05T07:00:24.657170+03:00 _gateway  DHCPD: Send OFFER with ip 192.168.100.4 
2024-11-05T08:06:24.053620+03:00 _gateway  Mesh: Success Add Client : MAC : 5E:2C:77:77:2B:77 
2024-11-05T08:06:24.228828+03:00 _gateway  DHCPD: Recv DISCOVER from 5E:2C:77:77:2B:77 
2024-11-05T08:06:24.228828+03:00 _gateway  DHCPD: Send OFFER with ip 192.168.100.6 
2024-11-05T10:22:09.136714+03:00 _gateway  Mesh: Del Client : MAC : E0:D0:44:44:44:44 
2024-11-05T10:22:33.295760+03:00 _gateway  Mesh: Success Add Client : MAC : E0:D0:44:44:44:44 
2024-11-05T11:18:45.119680+03:00 _gateway  Mesh: Del Client : MAC : E0:D0:33:33:33:33 
2024-11-05T11:18:45.402999+03:00 _gateway  Mesh: Success Add Client : MAC : E0:D0:33:33:33:33 
2024-11-05T11:18:45.516599+03:00 _gateway  LTE: Exception:SendAtCommand fail
2024-11-05T11:19:01.463829+03:00 _gateway  Mesh: Del Client : MAC : E0:D0:33:33:33:33
2024-11-05T11:19:06.456660+03:00 _gateway  Mesh: Success Add Client : MAC : E0:D0:33:33:33:33
2024-11-05T11:19:20.522073+03:00 _gateway  LTE: Exception:SendAtCommand fail
2024-11-05T11:19:22.766080+03:00 _gateway  Mesh: Del Client : MAC : E0:D0:33:33:33:33
2024-11-05T11:19:25.529058+03:00 _gateway  LTE: Exception:not find "OK"
2024-11-05T11:19:28.171008+03:00 _gateway  Mesh: Success Add Client : MAC : E0:D0:33:33:33:33
2024-11-05T11:19:29.588781+03:00 _gateway  Mesh: Del Client : MAC : E0:D0:33:33:33:33
2024-11-05T11:20:00.532008+03:00 _gateway  LTE: Exception:SendAtCommand fail
2024-11-05T11:20:35.535445+03:00 _gateway  LTE: Exception:SendAtCommand fail
2024-11-05T11:21:08.555877+03:00 _gateway  LTE: Exception:not find "OK"
2024-11-05T11:21:08.690725+03:00 _gateway  LTE: new flag=1, archive(len=249)={"ver":1,"stast":1,"num":1,"tbl":[{"idx":0,"up":"149464","rule":"0,N,P;1,N,P;2,N,P;3,N,P;4,N,P;5,N,P;6,N,P;7,s
ave,F;8,U,U;9,U,U;10,U,U;11,U,U;12,E,F;13,U,U;","m":{"stat":0,"chg":1,"up":149321,"du":143},"l":{"stat":1#000#003#001
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#1
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3 Reply
Re:5G not stable and impacting wifi network and restarts
Friday

  @Amer-Hash 

 

Network Mode 5G/4G/3G

WAN Priority : MBB

Default Gateway : Auto 

LAN Setting :

 

IP address 192.168.100.1

DHCP: enabled

 

Primary DNS / Secondary DNS : open DNS IPs

 

Band Steering : disabled 

OFDMA: disabled

TWT: disabled

BSS Color :disabled

Secuirty: WPA2-PSK[AES]+WP3-Personal

Mode: 802.11b/g/n/ax mixed

Channel Width : Auto 

Transmit Power: High 

 

 

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#2
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Re:5G not stable and impacting wifi network and restarts
15 hours ago

  @Amer-Hash 

I have the exact same problem! I sinncerely hope that support comes up with a sustainable solution. Its very frustrating and my router is brand new

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#3
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Re:5G not stable and impacting wifi network and restarts
an hour ago

  @Amer-Hash 

 

Hi, thanks for posting question here.

First, it is suggested to update firmware to the latest according to the official website. (referring to this guide.)

 

If the problem remains, we need your cooperation to follow the steps below:

--Is the ISP of your SIM card from MBB?

--When the internet get unstable on the router, does the LEDs show normally on it?

 

Multiple factors might cause the disconnect automatically. For the LTE disconnecting issue, please try the following steps for troubleshooting:

    1. You may try to change the Network Type on Advanced > Network > Internet page for a try.

    2. Please insert the same SIM into another LTE device or even a smartphone to check if the SIM has a problem.

 

If the LTE connection is fine, only the wireless client devices are unstable while connecting to the router:

    1. Make sure the Router is properly placed, it should be put in an open area instead of inside a cabinet or shelf.

    2. log in to the web management interface of the Router, go to Advanced > Wireless > Wireless Settings, and change the wireless channel to another one.

    3. For 2.4GHz wireless client devices, adjust 2.4GHz channel width into 20MHz, for 5G wireless client devices, adjust 5GHz channel width into 80MHz or 40MHz to avoid interference.

 

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#4
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