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KE100 Temperature Sensor does not works

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KE100 Temperature Sensor does not works

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
KE100 Temperature Sensor does not works
KE100 Temperature Sensor does not works
2024-12-03 13:39:56 - last edited 2024-12-13 09:47:29
Model: KE100 KIT  
Hardware Version: V1
Firmware Version: 2.8.0

Hi,

 

I have one KE100 Unit, that after a battery replacement, does not shown the room tempature properly. It shows -30 °C, so the Unit is fully-open and the heating is 100% working. Although the room temperature is extreme high, the KE100 shows always -30°C. It seems that the temperature sensor does not work properly. What I should do?

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#1
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2 Accepted Solutions
Re:KE100 Temperature Sensor does not works-Solution
2024-12-05 02:40:13 - last edited 2024-12-13 09:47:29

  @Franz_Xaver 

 

Try to factory reset this KE100 and see if that helps.

 

Do you have another KE100? Try to change their battery as well and check whether they will have the same problem.

 

By the way, where is this abnormal temperature displayed on? On the KE100, in the app, or both?

 

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#4
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Re:KE100 Temperature Sensor does not works-Solution
2024-12-05 09:40:59 - last edited 2024-12-13 09:47:33

Franz_Xaver wrote

  @Wayne-TP Hi!

 

I have already done both recommendations:

 

- swap batteries between the affected unit and a fully operational one, the batteries are not the problem

- reset the unit to factory defaults - the unit still shows the ambient temperature is -20°C

 

Could it be that the temperature sensor is broken?

 

Best Regards

Franz Xaver

 

  @Franz_Xaver 

 

It is likely a hardware issue. Please contact the retailer or local TP-Link support to proceed with the warranty. 

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#6
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5 Reply
Re:KE100 Temperature Sensor does not works
2024-12-04 08:33:30

  @Franz_Xaver 

 

For KE100, please use the AA LR6 1.5V Alkaline batteries. Do NOT use rechargeable batteries, R6, Zn-C, or 1.2V AA batteries.

 

What type of battery do you use? Can you share a picture here? 

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#2
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Re:KE100 Temperature Sensor does not works
2024-12-04 09:58:47

  @Wayne-TP Hi Wayne, off course I used the correct batteries (see Picture) brand new ones, and it doesn't work either.

 

Best Regards

Franz Xaver

File:
20241204_105237.jpgDownload
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#3
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Re:KE100 Temperature Sensor does not works-Solution
2024-12-05 02:40:13 - last edited 2024-12-13 09:47:29

  @Franz_Xaver 

 

Try to factory reset this KE100 and see if that helps.

 

Do you have another KE100? Try to change their battery as well and check whether they will have the same problem.

 

By the way, where is this abnormal temperature displayed on? On the KE100, in the app, or both?

 

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
Recommended Solution
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#4
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Re:KE100 Temperature Sensor does not works
2024-12-05 07:28:48

  @Wayne-TP Hi!

 

I have already done both recommendations:

 

- swap batteries between the affected unit and a fully operational one, the batteries are not the problem

- reset the unit to factory defaults - the unit still shows the ambient temperature is -20°C

 

Could it be that the temperature sensor is broken?

 

Best Regards

Franz Xaver

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#5
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Re:KE100 Temperature Sensor does not works-Solution
2024-12-05 09:40:59 - last edited 2024-12-13 09:47:33

Franz_Xaver wrote

  @Wayne-TP Hi!

 

I have already done both recommendations:

 

- swap batteries between the affected unit and a fully operational one, the batteries are not the problem

- reset the unit to factory defaults - the unit still shows the ambient temperature is -20°C

 

Could it be that the temperature sensor is broken?

 

Best Regards

Franz Xaver

 

  @Franz_Xaver 

 

It is likely a hardware issue. Please contact the retailer or local TP-Link support to proceed with the warranty. 

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
Recommended Solution
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#6
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