Issue with “Network Unstable” on iPhone 16

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Issue with “Network Unstable” on iPhone 16

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Issue with “Network Unstable” on iPhone 16
Issue with “Network Unstable” on iPhone 16
2024-12-15 13:42:22

I recently upgraded from an iPhone 12 to an iPhone 16, and I’m experiencing issues with the TAPO app on my new phone. Specifically, I cannot control my devices (e.g., turning them on or off) through the app. Every time I try, I receive the error message: “Network unstable.”

 

Here are some additional details:

    •    I currently have 37 devices connected to the TAPO app.

    •    I can create and modify shortcuts and automations without any issues, and they execute correctly.

    •    I can view my cameras without any problems.

    •    The same devices and app work perfectly on my wife’s Android phone and on my previous iPhone 12.

    •    The issue appears to be isolated to the iPhone 16.

 

I have already tried reinstalling the app and ensuring that my phone is connected to a stable network, but the problem persists.

 

Could you please assist me in resolving this issue?

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Re:Issue with “Network Unstable” on iPhone 16
2024-12-18 02:18:26

  @JM_PZI 

 

Does the control command take effect despite the error? Do you have VPN on the iPhone16? Try to disable it while using the Tapo app.

 

What's the Tapo app version on all three phone?

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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Re:Issue with “Network Unstable” on iPhone 16
2024-12-18 09:17:34

  @Wayne-TP the control command doesn't take effect.

No VPN on m'y iPhone.

iphone 16 : iOS 18.1.1 and TAPO App 3.7.803

iphone 12 : iOS 18.1.1 and TAPO App 3.7.803

Google Pixel : Android 11 and TAPO App 3.7.811

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Re:Issue with “Network Unstable” on iPhone 16
2024-12-20 02:25:44

  @JM_PZI 

 

To assist with this case, a specialist will help to follow it up through email. Please check your inbox later to confirm. 

 

If the email you used to register for the TP-Link community is not your regular email or you cannot access it, please send me your regular email address via private message.
 

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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