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My KC 120 seems to be dead, no LED

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My KC 120 seems to be dead, no LED

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
My KC 120 seems to be dead, no LED
My KC 120 seems to be dead, no LED
2025-01-30 20:41:38 - last edited 2025-07-11 12:06:45
Model: KC120  
Hardware Version:
Firmware Version:

One of my KC120 cameras seems to be dead. It cannot be powered on, the LED does not shine and pressing the reset button, even for more than 15 seconds, does not change anything. I uninstalled it from the app and now, of course, the app cannot contact it. I was hoping to reset it and put it back into the app, but no luck.

Any suggestions?

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Re:My KC 120 seems to be dead, no LED-Solution
2025-02-02 00:14:45 - last edited 2025-07-11 12:06:45

  @Norbu_Has 

Do you use the original power adapter? Make sure the cable is tightly plugged in. Try to switch to a different power outlet.

 

Try to use a different power adapter if you have one.

 

If the camera still doesn't light up when plugged in and makes no response to the reset operation, then a replacement is needed. You may contact the retailer or local TP-Link support to proceed with the warranty. 
Contact technical support: https://www.tp-link.com/support/contact-technical-support/

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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Re:My KC 120 seems to be dead, no LED-Solution
2025-02-02 00:14:45 - last edited 2025-07-11 12:06:45

  @Norbu_Has 

Do you use the original power adapter? Make sure the cable is tightly plugged in. Try to switch to a different power outlet.

 

Try to use a different power adapter if you have one.

 

If the camera still doesn't light up when plugged in and makes no response to the reset operation, then a replacement is needed. You may contact the retailer or local TP-Link support to proceed with the warranty. 
Contact technical support: https://www.tp-link.com/support/contact-technical-support/

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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