HS103 plug not found after install on cell using app

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HS103 plug not found after install on cell using app

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
HS103 plug not found after install on cell using app
HS103 plug not found after install on cell using app
2025-03-02 06:06:35 - last edited 2025-07-18 11:04:47
Model: HS103  
Hardware Version:
Firmware Version: NA

HS103 not visible to app, after initial install it worked fine, i installed two others with same app that are working fine, but this earlier install HS103 is no longer visible in the app, it seems to be able to re-install with no issues but in the end it does not show up on the all device page and cannot be found on any of the other pages. Repeated attempts to install seem to work fine, but it still doesn't show up after going to the device page. Please help and advice 

 

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Re:HS103 plug not found after install on cell using app-Solution
2025-03-03 11:24:16 - last edited 2025-07-18 11:04:47

  @RyeRye 

 

Connect your phone to the same local WiFi as the smart plug, check if this device appears in this case. Disable cellular data, turn off VPN and other VPN-based apps if any. 

 

What's the led status of the smart plug after the configuration?


If the plug is visible under local network control, it is probably a remote control failure issue. Refer to the suggestions in this article for troubleshooting, check the Case 2. Cannot use the Kasa app to control my smart devices

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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Re:HS103 plug not found after install on cell using app-Solution
2025-03-03 11:24:16 - last edited 2025-07-18 11:04:47

  @RyeRye 

 

Connect your phone to the same local WiFi as the smart plug, check if this device appears in this case. Disable cellular data, turn off VPN and other VPN-based apps if any. 

 

What's the led status of the smart plug after the configuration?


If the plug is visible under local network control, it is probably a remote control failure issue. Refer to the suggestions in this article for troubleshooting, check the Case 2. Cannot use the Kasa app to control my smart devices

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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