Keep disconnecting from google home
ALL my TAPO devices (not just this bulb) UNLINK from Google home every day. Each time I re-link my Tapa account with google it all comes back, but by the end of the day it's all gone again. All the Tapo devices still appear in google home but they all say 'offline' They are all STILL online in the Tapo app and work correctly. All other devices (including KASA) don't have the same issue.
All firmware is up to date.
I have tried signing in and out of all accounts
I have restarted all devices.
Please help. It's infuriating
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hello everyone,
Thank you for bringing this matter to our attention. The reported issue has been resolved now.
For details and recovery method, please refer to the following:
1. Issue description: Tapo devices intermittently disconnected (showing offline) in Alexa/Google Home apps approximately every 24 hours. Temporarily resolved by relinking the Tapo skill.
2. Fix time: June 3rd, 01:30 AM PDT.
3. Recovery Steps: Relink (manually disconnect then reconnect) Tapo with Alexa or Google Home regardless of the current status. Whether your Tapo devices are online or offline in the Alexa/Google Home at the moment, simply relink Tapo again.
- Copy Link
- Report Inappropriate Content
@Owain81 I have just seen your post after posting the same issue. I hope they get this sorted soon as it's sending me around the twist.
- Copy Link
- Report Inappropriate Content
Hello everyone,
Thank you for bringing this matter to our attention. The reported issue has been resolved now.
For details and recovery method, please refer to the following:
1. Issue description: Tapo devices intermittently disconnected (showing offline) in Alexa/Google Home apps approximately every 24 hours. Temporarily resolved by relinking the Tapo skill.
2. Fix time: June 3rd, 01:30 AM PDT.
3. Recovery Steps: Relink (manually disconnect then reconnect) Tapo with Alexa or Google Home regardless of the current status. Whether your Tapo devices are online or offline in the Alexa/Google Home at the moment, simply relink Tapo again.
- Copy Link
- Report Inappropriate Content
@Wayne-TP still disconnects after 24hrs after reconnecting in GHome.
- Copy Link
- Report Inappropriate Content
@Wayne-TP still disconnects after relinking. Please a real sollution
- Copy Link
- Report Inappropriate Content
How did you do the relink? Make sure to manually disconnect Tapo and Google Home first, then reconnect them.
- Copy Link
- Report Inappropriate Content
I've done everything suggested here. Same issues persists.
I've had a reply on email for TPLINK Support
which says the following:
1. Please try to reset 1 of your Tapo device, and reconfigure it, see whether will it drop from Google with others or stays connect.
(I'VE DONE THIS, still all disconnect)
2. Change your router DNS addresses/server to 8.8.8.8 for primary, 8.8.4.4 for secondary.
(Not done this yet)
3. Please help us to collect the system log of Tapo App: https://www.tapo.com/en/faq/666/
(No more info here!?)
PLEASE HELP.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
@Wayne-TP I manually unlinked Tapo from both my home Google account and my personal Google account and then I re-linked TAPO
I went through each device, adding them back to the correct ROOMS And it has worked for the last two days.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 553
Replies: 8
Voters 0
No one has voted for it yet.