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Bulbs (and plugs) offline

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Bulbs (and plugs) offline

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Bulbs (and plugs) offline
Bulbs (and plugs) offline
2025-07-10 06:32:28 - last edited 2025-08-18 01:40:15
Model: Tapo L510E   Tapo L530E  
Hardware Version:
Firmware Version:

For two days now, all the light bulbs and plugs have been offline in the Tapo app, but all the internal and external cameras are online and working.

The lights and plugs can be activated via Home Assistant, so it shouldn't be a device-related issue.

Is the Tapo server having issues?

When will it be fixed?

 

Obviously, I can't provide any further details about the devices because they're offline, so I can't access them. The connection at home is present, the router has been rebooted, and everything else connected is online. This isn't the first time this has happened, and it's happened quite frequently over the past two months, but usually everything comes back online the next day.

 

Any advice/help

 

Thanks in advance 

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1 Accepted Solution
Re:Bulbs (and plugs) offline -Solution
2025-07-11 06:21:34 - last edited 2025-08-18 01:40:15

  @Fed3 

 

Make sure your Tapo app is up to date, you can try to delete and reinstall it. And ensure the VPN is disabled on your phone while using the Tapo app. Run tests under different networks (cellular data, various Wi-Fi connections) and on different mobile devices to check whether the situation remains the same.

 

You may try to change router DNS to 8.8.8.8 and 8.8.4.4, then restart the router, check if it works. If the situation persists, then I'm afraid there are no other things that can be done remotely. 

 

When you get back, power cycle the smart devices. If they remain in the same status, then further analysis is required to solve the problem.

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Re:Bulbs (and plugs) offline -Solution
2025-07-11 06:21:34 - last edited 2025-08-18 01:40:15

  @Fed3 

 

Make sure your Tapo app is up to date, you can try to delete and reinstall it. And ensure the VPN is disabled on your phone while using the Tapo app. Run tests under different networks (cellular data, various Wi-Fi connections) and on different mobile devices to check whether the situation remains the same.

 

You may try to change router DNS to 8.8.8.8 and 8.8.4.4, then restart the router, check if it works. If the situation persists, then I'm afraid there are no other things that can be done remotely. 

 

When you get back, power cycle the smart devices. If they remain in the same status, then further analysis is required to solve the problem.

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Re:Bulbs (and plugs) offline
2025-07-11 06:47:16

  @Wayne-TP 

 

Hi, thanks for the replay.

So:

The app is updated automatically, and I've already deleted it and reinstalled it.

The cameras are all online, and the bulbs/plugs can be controlled via Home Assistant, so everything is online.

It's a server communication issue.

Google's secondary DNS isn't a solution.

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Re:Bulbs (and plugs) offline
2025-07-17 11:16:20

  @Fed3 

 

Some logs might be helpful for analyzing this case. You may refer to this instruction to submit a log within the app. How to get the log of Tapo app

 

To assist with this case, a specialist will help to follow it up through email. Please check your inbox later to confirm.  If the email you used to register for the TP-Link community is not your contact email or you cannot access it, please send me your contact email through private message.
 

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