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Vigi C450V - Cannot add to Android Vigi App even after full factory reset

Vigi C450V - Cannot add to Android Vigi App even after full factory reset

Vigi C450V - Cannot add to Android Vigi App even after full factory reset
Vigi C450V - Cannot add to Android Vigi App even after full factory reset
2025-07-19 02:48:56 - last edited 2025-07-21 02:58:39
Tags: #VIGI Camera #VIGI App Related
Model: VIGI C540V  
Hardware Version: V1
Firmware Version: 2.0.5 Build 240914 Rel.61620n

I have 4 x 540V camera's after a power failure 3 came back okay but 1 did not , I have done a full factory reset on it.

After the reset I initialized it via the web gui page and can login to it from the web ui page. 

I cannot add it back to my Vigi Android app all it keeps saying is - "1 device(s) are already bound to other accounts or organizations". It is stuck there and cannot do anything with it.

 

How do I fix this ASAP please ?

 

Regards

 

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#1
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1 Accepted Solution
Re:Vigi C450V - Cannot add to Android Vigi App even after full factory reset-Solution
2025-07-21 02:58:36 - last edited 2025-07-21 02:58:39

  @GoKiwi

When you reset the single device, it doesn't take action on your VIGI account because this old device is still bound to your VIGI account. Physical reset simply resets the device but not doing anything to the online account. 

So, delete that device from the account and add it again. 

 

You cannot add it because it is still remembered under your VIGI account. 

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#2
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1 Reply
Re:Vigi C450V - Cannot add to Android Vigi App even after full factory reset-Solution
2025-07-21 02:58:36 - last edited 2025-07-21 02:58:39

  @GoKiwi

When you reset the single device, it doesn't take action on your VIGI account because this old device is still bound to your VIGI account. Physical reset simply resets the device but not doing anything to the online account. 

So, delete that device from the account and add it again. 

 

You cannot add it because it is still remembered under your VIGI account. 

Recommended Solution
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  1  
#2
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