Cant connect to network
My wifi cannot find thw device. I have pressed the reset button. Searched and it still cannot find it. I also switched my mobile data as suggested but still nothing....help!
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Hi@CharlieIH ,
Welcome to our community.
What is the model number of your device? Please refer to How to find the model number of your TP-Link device.
When you don't see the repeater's Wi-Fi under the Wi-Fi list, you can check the signal LED light to confirm the connection status:
1). If the 2.4G/5G/Signal lights all on, the extender is connected to the main router. The range extender might use the same network name as the main router, so you cannot see it separately. You can relocate the extender between the dead zone and the router and see if you get a better signal now. Or you can change the extender's Wi-Fi name to something different following this guidance: How to change wireless settings of TP-Link range extender on Tether App
2). If the signal LED does not light up. Please try factory reset the range extender and check if you can see the default TP-Link xxx Wi-Fi under the Wi-Fi list. Then, try to reset the extender and follow the step-by-step guide to set up the extender: How to configure Range Extender via Tether APP
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Hi,
Are you saying your mobile device does not show a Wi-Fi network with the name "TP-Link_Extender"?
Does your mobile device show a long list of neighboring Wi-Fi networks around you? In case it does, then make sure you scroll through the list all the way. The "TP-Link_Extender" network of the range extender is an unsecured network (i.e. no password) and some devices have the habit of showing unsecure Wi-Fi networks at the bottom of the list.
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Hi@CharlieIH ,
Welcome to our community.
What is the model number of your device? Please refer to How to find the model number of your TP-Link device.
When you don't see the repeater's Wi-Fi under the Wi-Fi list, you can check the signal LED light to confirm the connection status:
1). If the 2.4G/5G/Signal lights all on, the extender is connected to the main router. The range extender might use the same network name as the main router, so you cannot see it separately. You can relocate the extender between the dead zone and the router and see if you get a better signal now. Or you can change the extender's Wi-Fi name to something different following this guidance: How to change wireless settings of TP-Link range extender on Tether App
2). If the signal LED does not light up. Please try factory reset the range extender and check if you can see the default TP-Link xxx Wi-Fi under the Wi-Fi list. Then, try to reset the extender and follow the step-by-step guide to set up the extender: How to configure Range Extender via Tether APP
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