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Not possible to create automation to set pan and tilt position of C520WS

Not possible to create automation to set pan and tilt position of C520WS

Not possible to create automation to set pan and tilt position of C520WS
Not possible to create automation to set pan and tilt position of C520WS
a week ago - last edited a week ago
Tags: #Smart Actions
Model: Tapo S200B   Tapo H200  
Hardware Version: V1
Firmware Version: C520WS 1.3.3 H200 1.5.2 build 20250727 rel 66467

Hi @Wayne-TP @Solla-topee,

 

I cannot create a smart action to set camera pan/tilt position to a saved one on a single tap of S200B button.

 

I select single tap as trigger then set camera pan/tilt position but tapping on create 'button' and enter the name of the smart action, the app steps back to list of automations but the newly created one isn't visible...

 

If I add additional action e.g hub ring to the smart actions, it's getting created and appears in the list of automations.

 

App version is 3.13.512

 

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#1
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7 Reply
Re:Not possible to create automation to set pan and tilt position of C520WS
Friday

  @SecCamFan 

 

What if you add another camera action? Or choose another action device? How about changing the trigger type? Use double-tap, for example.

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#2
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Re:Not possible to create automation to set pan and tilt position of C520WS
Friday - last edited Friday

Hi @Wayne-TP,

 

It seems, I can control the H200 hub's ring actions with the button but it's not possible to create any camera actions.

 

I tried to control another camera, tried to disable privacy mode by single tap or rotate... newly smart actions are not getting created.

(However, if the smart action contains other action e.g hub rings as well, it can be created and appears in the list of automations.)

 

Thanks.

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#3
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Re:Not possible to create automation to set pan and tilt position of C520WS
Monday

Hi @Wayne-TP,

 

@SugarBaby has the latest beta FW for the H200 that's newer than mine.

It's possible to create mentioned smart action using the newer FW.

Could you please ask relevant team to push the latest beta build to my H200?

 

Thank you.

 

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#4
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Re:Not possible to create automation to set pan and tilt position of C520WS
Tuesday

  @SecCamFan 

 

H200's latest firmware is 1.5.2, the current version of your device. 

 

You mentioned there are the same problems when trying to control another camera (control privacy mode). Is this camera also a C520WS? 

 

What if using another trigger? Like a smart plug, or using a time trigger.

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#5
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Re:Not possible to create automation to set pan and tilt position of C520WS
Tuesday

Hi @Wayne-TP,

 

Yes, the FW version number is the same but the build number is higher. In case of my H200 device, this is the detailed version number: v1.5.2 Build 20250727 rel.66467

 

Yes, the another camera is also C520WS.

 

Other trigger, e.g. sunset/sunrise is working fine. Smart actions with these kind of trigger are working fine, including. pan/tilt, switch on privacy mode.

 

Thanks.

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#6
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Re:Not possible to create automation to set pan and tilt position of C520WS
Tuesday

  @SecCamFan just record a video of it. I think it's an app issue, and I was able to make the same automation, but for a different model of camera.

 

My H200 hub firmware is beta:

 

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#7
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Re:Not possible to create automation to set pan and tilt position of C520WS
Yesterday

  @SecCamFan 

 

No such problem on my devices either. I recommend submitting an app log for further analysis. Send an email to support.forum@tp-link.com, and include the following information:

Subject: [Forum Escalation][ID 839530] Not possible to create automation to set pan and tilt position of C520WS

Problem description

Thread URL: https://community.tp-link.com/en/smart-home/forum/topic/839530

An app log: How to get the log of Tapo app

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#8
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