Deco E4R monthly report stopped showing data usage statistics

Deco E4R monthly report stopped showing data usage statistics

Deco E4R monthly report stopped showing data usage statistics
Deco E4R monthly report stopped showing data usage statistics
Wednesday
Model: Deco E4  
Hardware Version:
Firmware Version:

I have a Deco E4R in a dual setup. I'm currently limited in monthly data usage by my ISP and it's recently become an issue in the family, so I started monitoring data usage in the Deco app. In August, it displayed day by day data usage overall and by connected devices, but since the start of September, this part of the report is empty. 

 

I rebooted the router, cleared the app's cache and logged out of the app, then back in, but none of these things helped. My firmware is up to date and there was no update recently that could have caused this. 

 

Any ideas? 

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#1
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Re:Deco E4R monthly report stopped showing data usage statistics
Thursday

  @Flowerlover 

Hi, can I have the firmware version of your Deco E4?

Please also refer to this link to submit the Deco APP log:

How to submit Deco APP log

If possible, together with the APP log, please also add a screenshot showing that "since the start of September, this part of the report is empty".

 

Thank you very much.

Best regards.

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