Tapo DL110 Calibration Failed
I keep getting calibration failed for the DL110. I have uninstalled it several times, checked to make sure the deadbolt is not stuck or getting hung up. I can unlock it manually just fine when the door is closed and when it is open. I have tried resetting the device several dozen times. I have un plugged the battery and checked the connections. It connects to the wifi fine, and connects to the app fine. It has been updated to the latest firmware. I do not know why it won't calibrate. The only message i get is as follows "calibration failed. Please check if the lock's bolt is stuck" I can confirm that the lock's bolt is not stuck.
For your case, i recommend reaching out to the support team for assistance directly. Send an email to forumsupport.usa@tp-link.com with the following information:
Subject: [Forum Escalation][ID 841438] Tapo DL110 Calibration Failed
Forum Nickname: Code106
Thread URL: https://community.tp-link.com/en/smart-home/forum/topic/841438
Model & Version: [Model, hardware, and firmware version of your device]
Description: [Brief description of the problem]
Any Other Relevant Information (Logs, Config Files, Images, etc.):
- [Mac address of your Tapo DL110.]
- [A picture of the door lock thumb latch from the side, when the door lock is opened. *Don't do anything else, just open or close the door.]
- [A picture of the door lock thumb latch from the side, when the door lock is closed. *Don't do anything else, just open or close the door.]
- [A picture of the lock bolt when the door is opened. *Don't do anything else, just open or close the door.]
- [Record a video of the status of the door lock thumb latch during the calibration, and provide a screenshot of the error.]
- [Add more relevant information yourself if there are anything else you want to share about this case.]
For your case, i recommend reaching out to the support team for assistance directly. Send an email to forumsupport.usa@tp-link.com with the following information:
Subject: [Forum Escalation][ID 841438] Tapo DL110 Calibration Failed
Forum Nickname: Code106
Thread URL: https://community.tp-link.com/en/smart-home/forum/topic/841438
Model & Version: [Model, hardware, and firmware version of your device]
Description: [Brief description of the problem]
Any Other Relevant Information (Logs, Config Files, Images, etc.):
- [Mac address of your Tapo DL110.]
- [A picture of the door lock thumb latch from the side, when the door lock is opened. *Don't do anything else, just open or close the door.]
- [A picture of the door lock thumb latch from the side, when the door lock is closed. *Don't do anything else, just open or close the door.]
- [A picture of the lock bolt when the door is opened. *Don't do anything else, just open or close the door.]
- [Record a video of the status of the door lock thumb latch during the calibration, and provide a screenshot of the error.]
- [Add more relevant information yourself if there are anything else you want to share about this case.]