When auto lock is enabled it keeps repeating that the door is locked

When auto lock is enabled it keeps repeating that the door is locked

When auto lock is enabled it keeps repeating that the door is locked
When auto lock is enabled it keeps repeating that the door is locked
2025-10-30 00:44:51 - last edited 2025-10-31 03:05:54
Model: Tapo DL110  
Hardware Version:
Firmware Version: 1.0.23 Build 185803

When the auto lock is enabled and set to 15 seconds, after locking it keeps repeating that "door is locked" every 15 seconds. How can I fix this?

  0      
  0      
#1
Options
1 Accepted Solution
Re:When auto lock is enabled it keeps repeating that the door is locked-Solution
2025-10-31 03:05:35 - last edited 2025-10-31 03:05:54

  @Wayne-TP 

Wayne-TP wrote

  @BillGara   

 

Does this happen if you disable auto lock or set a different duration?

Wayne, Thanks for the response. It does not happen when Autolock is disabled, but does happen even with longer intervals.

Regards, Bill

Recommended Solution
  0  
  0  
#3
Options
6 Reply
Re:When auto lock is enabled it keeps repeating that the door is locked
2025-10-31 01:25:38 - last edited 2025-10-31 01:30:27

  @BillGara   

 

Does this happen if you disable auto lock or set a different duration?

CES 2026 Meet TP-Link AI Assistant and More New Products!
  0  
  0  
#2
Options
Re:When auto lock is enabled it keeps repeating that the door is locked-Solution
2025-10-31 03:05:35 - last edited 2025-10-31 03:05:54

  @Wayne-TP 

Wayne-TP wrote

  @BillGara   

 

Does this happen if you disable auto lock or set a different duration?

Wayne, Thanks for the response. It does not happen when Autolock is disabled, but does happen even with longer intervals.

Regards, Bill

Recommended Solution
  0  
  0  
#3
Options
Re:When auto lock is enabled it keeps repeating that the door is locked
2025-10-31 11:15:03

  @BillGara 

 

To assist with this case, a specialist will help to follow it up through email. Please check your inbox later to confirm. If the email you used to register for the TP-Link community is not your contact email or you cannot access it, please send me your contact email through private message.
 

CES 2026 Meet TP-Link AI Assistant and More New Products!
  0  
  0  
#4
Options
Re:When auto lock is enabled it keeps repeating that the door is locked
a week ago

  @Wayne-TP Hi Wayne, I am also having the same issue. Has this issue been addressed?

  0  
  0  
#5
Options
Re:When auto lock is enabled it keeps repeating that the door is locked
Tuesday

JenniferH wrote

  @Wayne-TP Hi Wayne, I am also having the same issue. Has this issue been addressed?

  @JenniferH 

 

Which Tapo door lock do you have? We recommend reinstalling the doorbell from the beginning to ensure that no components are stuck or improperly aligned.

CES 2026 Meet TP-Link AI Assistant and More New Products!
  0  
  0  
#6
Options
Re:When auto lock is enabled it keeps repeating that the door is locked
Friday

  @BillGara 

My DL110 also suddenly started doing this.

 

Iny case, I have learned that what is happening is that the deadbolt is not fully extending for some reason.  The lock will say "locked" as it thinks everything is fine.  But then around 5 or 10 mins later it states "locked" again and again and again as it keeps trying to extend it all the way.  In this instance, even if I touch the fingerprint reader, rather than unlock the door, it still states "locked".  If touch the fingerprint reader a second time, then it will unlock

 

At the same time it is now no longer retracting all the way either, meaning I can't open the door and am locked out.

 

Tried recalibrating, it states that it is calibrated but same issue continues.

 

This happens even if I test it by leaving the door open to see what it does.

 

Whether the door is open or closed, if I try locking or unlocking manually, I can feel resistance / binding  when the manual control is at about 30 deg from center  (see photo).

 

Lock worked fine until today.  Clearly not an alignment issue with the striker plate as it happens even when the door is open.

 

Is this similar to what anyone else is experienced?

  0  
  0  
#7
Options