Service not availible in my country?

Service not availible in my country?

Service not availible in my country?
Service not availible in my country?
2025-11-08 12:22:16 - last edited 2025-12-05 06:52:11
Model: KP125  
Hardware Version: V1
Firmware Version: 1.0.14

I want to be able to reach the cloud service so I can replace my phone and have access to my switch,

 

I am in Thailand and getting "service not available in my country". when trying to login. I am connected to the switch with Android app. 

 

I see "Geofencing <beta>" is turned off, 

 

Edit: I think this may have been the cloud subscription service. 

 

Will be nice if I can upgrade to P110M without reconnecting to the local Wi-Fi, using the saved cloud settings. 

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Re:Service not availible in my country?-Solution
2025-11-10 07:22:27 - last edited 2025-12-05 06:52:11

  @mrtim 

 

I guess you're referring to the Kasa Care service? This is a paid service for Kasa cameras only. This service is not relevant to other types of products, including the geo-fencing feature.

 

Kasa devices are bound to your TP-Link account, you don't need to reconfigure them after changing a new phone. If you plan to buy some Tapo devices, you can use the Tapo app to manage both the Tapo and the Kasa devices.

How to Add Kasa Devices to the Tapo App

General questions about linking Kasa devices to Tapo App

CES 2026 Meet TP-Link AI Assistant and More New Products!
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Re:Service not availible in my country?-Solution
2025-11-10 07:22:27 - last edited 2025-12-05 06:52:11

  @mrtim 

 

I guess you're referring to the Kasa Care service? This is a paid service for Kasa cameras only. This service is not relevant to other types of products, including the geo-fencing feature.

 

Kasa devices are bound to your TP-Link account, you don't need to reconfigure them after changing a new phone. If you plan to buy some Tapo devices, you can use the Tapo app to manage both the Tapo and the Kasa devices.

How to Add Kasa Devices to the Tapo App

General questions about linking Kasa devices to Tapo App

CES 2026 Meet TP-Link AI Assistant and More New Products!
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