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P9 Mesh saying the access points aren't connected when they are.

P9 Mesh saying the access points aren't connected when they are.

P9 Mesh saying the access points aren't connected when they are.
P9 Mesh saying the access points aren't connected when they are.
Friday
Model: Deco P9  
Hardware Version:
Firmware Version:

Hi i have noticed recently that my Deco's in my Mesh are showing offline in the app, but when i click into them they are showing devices connected to them also they are showing the correct led light on the device as well. Has anyone else had this issue?

please see below images.

 

Kind Regards Andrew

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Re:P9 Mesh saying the access points aren't connected when they are.
Friday

  @andye85 

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Re:P9 Mesh saying the access points aren't connected when they are.
Friday

  @andye85 

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#3
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Re:P9 Mesh saying the access points aren't connected when they are.
22 hours ago - last edited 22 hours ago

  @andye85 

Hi, can I have the firmware version of the Deco P9?

Please also refer to this link to help me submit the Deco App log:

How to submit Deco APP log

 

If the current firmware is 1.2.1, I've left a message with a beta firmware based on the official 1.2.1 version. Please test whether it helps.

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco X50_V1_1.8.0 Significantly Expanded the Client Connection Details and Added Channel Selection ▶Deco X50/X55_V1.3_1.3.1 Introduced Channel Selection, WiFi Access Control and WireGuard VPN ▶Deco BE65_V2_1.2.10 New Firmware with Enhanced Stability & Interference Resistance ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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