GOV UK websites

GOV UK websites

GOV UK websites
GOV UK websites
Yesterday
Model: Deco X60  
Hardware Version: V3
Firmware Version: 1.4q

Image Hi,

 

for some reason, when I go to gov websites, I always get this error. 
 

I have no parent controls set or home shield. I'm also using wifi router as my operational method. 
 

please can someone help. If I switch to mobile data, it works fine. This happens on all my devices

 

ryan 

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#1
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5 Reply
Re:GOV UK websites
23 hours ago

  @RyanAPalfrey 

Hi, thank you very much for the feedback.

May I know your internet service provider?

Have you tested on different browsers, Chrome, Firefox, and Microsoft Edge?

Please also refer to this link to set the IPV4 DNS to 8.8.8.8/8.8.4.4 to see whether it helps:

How to change DNS server settings on my Deco

 

Wait for your reply.

Best regards.

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#2
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Re:GOV UK websites
22 hours ago

  @David-TP 

 

Morning! I have just changed the DNS but I'm still getting the same error on the website. 

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#3
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Re:GOV UK websites
21 hours ago - last edited 21 hours ago

  @RyanAPalfrey 

Thanks for the update.

Have you also tested on different browsers?

By the way, may I know your internet service provider?

-If possible, it is also recommended to connect a laptop via an Ethernet cable directly to the ISP modem to test whether this site is accessible in case there is any limited access on the ISP service.

Wait for your reply.

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#4
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Re:GOV UK websites
20 hours ago

  @David-TP 

 

Thanks, David - so im with EE but im using my Deco router directly into the fibre box so i dont have the ISP router online at the moment. 

 

I have tried different devices e.g. ipad, iphone, work laptop, personal laptop and they all the do the same thing.

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#5
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Re:GOV UK websites
5 minutes ago

  @RyanAPalfrey 

Hi, thank you very much for the update.

I'd like to follow up on your case via email and ask the senior engineer for further assistance.

Later, could you please update the email with a screenshot of the IPV4 settings on the Deco APP, especially the IPV4 subnet mask?

By the way, I noticed you had the Deco for a while. Did the issue start recently?

 

Do any of the laptops support Ethernet connection? Have you tried to connect the laptop directly to the fiber box to test whether it can access vehicleenquiry.service.gov.uk?

 

Wait for your reply.

Best regards.

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#6
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