New Phone - Deco app not showing devices

Furbz

21 hours ago

Posts: 1

Helpful: 1

Solutions: 0

Stories: 0

Registered: 2026-01-12

New Phone - Deco app not showing devices

21 hours ago

Tags: #Deco App Related

Model: Deco BE9300

Hardware Version:

Firmware Version:

I've just changed phones and when i log into the Deco app my network does not appear.

Its asking me to register my network again!

i've seen messages on here with people having the same issue

Mods, please can you reach out to me so that i can get this fixed asap?

i really do not want to have to reset up everything again

thanks!

1 Reply

David-TP

4 hours ago

Posts: 17234

Helpful: 2540

Solutions: 2830

Stories: 9

Registered: 2020-04-14

Re:New Phone - Deco app not showing devices

4 hours ago

@Furbz

Hi, welcome to the community.

Apart from the community registration email, do you have another TP-Link email ID?

I found that the MAC-bound account ID is not the same as the account ID number of the provided email address. It is very likely that you used to set up the Deco BE65 under a different email.

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco X50_V1_1.8.0 Significantly Expanded the Client Connection Details and Added Channel Selection ▶Deco X50/X55_V1.3_1.3.1 Introduced Channel Selection, WiFi Access Control and WireGuard VPN ▶Deco BE65_V2_1.2.10 New Firmware with Enhanced Stability & Interference Resistance ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.

New Phone - Deco app not showing devices

New Phone - Deco app not showing devices

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