Tapo s110e perdida conexión
El problema que tengo es que se desconecta de la red aun teniendo buena señal wifi puede ser que sea por interferencias o no lo tengo claro pero soy reinicio está conectado durante al menos uno o dos días
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Agusmaco wrote
Hello, I'm having an issue with my Tapo S110E, which was purchased about a month ago and has had connection problems since day one. The device is installed on an outdoor garage door with a WiFi extender nearby, and the only obstacle between them is a tree. Other devices on the same network work fine, but when I swap this device with another one that usually works, the second device also has problems in that location. The app shows a good signal, but the router shows the device as disconnected. What surprises me is that both the WiFi and the Tapo app show a good signal, but then it drops out. My theory is that error logs might be accumulating due to occasional interference, which eventually leads to the disconnection. Honestly, I would prefer if it could just auto-reboot on its own when this happens, rather than leaving it as it is.
Is your other device also a Tapo S110E? Did the unstable device become stable after you moved it to a new location?
If that’s the case, then the problem seems to be tied to the original location. It might be something with the range extender there, or maybe that area has more Wi-Fi interference.
You can try restarting both your router and the range extender. Another thing to check is your router’s 2.4GHz Wi-Fi settings—try switching the channel to 1, 6, or 11, and set the channel width to 20MHz to see if it makes a difference.
May I ask what the models of your router and extender are?
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Did you reboot the switch via its physical button? What's its LED status when it disconnects?
Check your device's signal strength when it is online. If the signal is too weak, then disconnections are expected. How to Check and Fix an Unstable Tapo or Kasa Network Connection
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It’s still hard to tell exactly what kind of offline issue your device is having. When it goes offline, do you ever check its LED indicator?
You could also try looking at the list of connected devices on your router. If the device shows as “offline” in the Tapo app but still appears as “connected” on your router’s list, then its WiFi connection is probably fine. In that case, it’s likely just “cloud offline” – which means you can’t manage it remotely, but if you’re on the same local network, you should still be able to see and control it normally.
How long have you been using this device? When did the issue start? And how often does this happen -- every 1-2 days?
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Agusmaco wrote
Hello, I'm having an issue with my Tapo S110E, which was purchased about a month ago and has had connection problems since day one. The device is installed on an outdoor garage door with a WiFi extender nearby, and the only obstacle between them is a tree. Other devices on the same network work fine, but when I swap this device with another one that usually works, the second device also has problems in that location. The app shows a good signal, but the router shows the device as disconnected. What surprises me is that both the WiFi and the Tapo app show a good signal, but then it drops out. My theory is that error logs might be accumulating due to occasional interference, which eventually leads to the disconnection. Honestly, I would prefer if it could just auto-reboot on its own when this happens, rather than leaving it as it is.
Is your other device also a Tapo S110E? Did the unstable device become stable after you moved it to a new location?
If that’s the case, then the problem seems to be tied to the original location. It might be something with the range extender there, or maybe that area has more Wi-Fi interference.
You can try restarting both your router and the range extender. Another thing to check is your router’s 2.4GHz Wi-Fi settings—try switching the channel to 1, 6, or 11, and set the channel width to 20MHz to see if it makes a difference.
May I ask what the models of your router and extender are?
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Agusmaco wrote
Hi, thanks for the update. We have already changed the settings to 20MHz for the channel width, and we have actually benchmarked and tested about half of the available 2.4GHz channels so far. For now, the connection seems stable. The chosen channel is completely clear, there is barely any wireless interference in the area, and the signal strength is good. However, the main issue is that out of nowhere, the device just "loses its mind" and stops working entirely until a hard reset or power cycle is done. It's not a gradual drop in signal, but a sudden and total disconnection. What else could be causing these sudden drops when the network environment itself is fine?
A connection drop isn’t always a gradual process. If the signal suddenly becomes very poor or interference increases significantly during a specific period, it can also cause the device to disconnect.
Regarding the exact reason for your device’s disconnection, I can’t provide a specific conclusion. If you’d like a detailed analysis of your particular device’s behavior, please contact our support team—they can assist you with a closer look. Contact Technical Support
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