How to resolve common problems when setting up the Kasa smart device (Plug/Bulb)

Released On: 2018-11-27 07:56:04Last update time: 2018-11-27 07:56:04

Our Kasa app is designed to provide a easy step by step process to set up your new smart device. However, there may be instances where issues come up during the installtion. This guide will try and provide steps to try in order to resolve your issue.

 

Case 1 

  • Go into the “Settings > Wi-Fi” menu of your smart phone, manually connect to the smart devices network. Open Kasa and select the option that you are manually connected to the smart device located on the bottom of the set up screen
  • Make certain you choose the correct smart device to connect to. The last four characters of the MAC address are also apart of the network name of the smart device.
  • Disable any VPN connection that you phone may be using during the setup.
  • Perform a factory default on the smart device and repeat the process.

 

Case 2

http://www.tp-link.com/res/upfile/faq/20151110064903.jpg

  • Make sure the smart device is not connecting back to your home Wi-Fi network. If so, connect back to the TP-Link Wi-Fi network.
  • Reinstall the Kasa app on your smart phone.

 

Case 3

  • When on the screen where you join the smart device to the network. The wireless network name you see above the wireless password box should be the one you normally connect to in order to receive internet, if not, select the link below to choose a different network name.
  • The wireless signal should be at least two bars, if it is one bar, move the device closer for setup.
  • If the router’s SSID is hidden, please choose “manually setup my Wi-Fi” to input SSID and password.

 

Case 4

  http://www.tp-link.com/res/upfile/faq/20151110064943.jpg

  • Wait 15 seconds then check LED status. If the smart devices LED indicates it is connected to the network or if the bulb blinks several times, do not select the option to start over. Sign out and back into the Kasa app and wait a few minutes to see whether the device is working.
  • Check to see if your phone is now connected back to your home Wi-Fi. If not, connect back, and go back to Kasa.
  • Verify that the wireless password being used is correct. Going into your phones Settings > Wi-Fi menu. Forget the wireless network that you are trying to connect the smart device to, and then reconnect. When the phone asks for the wireless password, use the same password that you tried in Kasa. Delete the password that exists in the box and enter the wireless password for your network again.

 

 

 

2
Comment

Thanks for the detailed outline for troubleshooting this type of problem. I used this scheme when writing a term paper on Configuring Smart Devices. But as a student I still do not fully understand all the subtleties, so sometimes I resort to help. 

I have 1 bulb and 4 plugs, they all fail at the same point when I try to set them up. It fails when I am giving them a name, every time. The wireless network info is correct. I have soft and hard reset them all, none of them finish the setup process.

Almost forgot- I have uninstalled and reinstalled the Kasa app and tried this all on both my iPad and iPhone. I have tried using existing WiFi settings and setup WiFi from scratch. Nothing works.

Now another bulb that worked fine this morning is doing the same damn thing. So that's 4 plugs and 2 bulbs now. Incredibly frustrating...

According to me kasa has the best bulb in the whole world i just loved this bulbs i dont have any problems with this bulbs thank u for sharing solution. <a href="https://bestmarathi.in/birthday-wishes-for-husband-in-marathi/"> birthday wishes for husband </a>

<a href="https://bestmarathi.in/positive-thinking-quotes-about-life-in-marathi/">Nice and very good</a>

Raihan12345

 

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