Cannot make my TP-Link smart devices work with Alexa

Note：This troubleshooting guidance is for the device that is connected through the Tapo app. For matter devices, please kindly check this FAQ.

When associating your devices with Alexa, you may encounter the following issues. If you are experiencing any of these situations, you can refer to the corresponding troubleshooting suggestions.

Click here to view specific troubleshooting advice. Cannot make my TP-Link smart devices work with Alexa
 

Case 1. Unable to link with Alexa

Case 2. Cannot discover the device or some devices do not show up on Alexa app

Case 3. Fail to watch camera live stream in Alexa app/Echo Show

Case 4. Device is not responding to voice command

Case 5. Cannot control device in Alexa app