What should I do if my Tapo smart device keeps losing connection or going Offline?

There are some circumstances in which Tapo smart devices do not work stably or lose connection from time to time, this could be due to the network environment or some other reasons, here are some helpful tips to fix the situation.

1. Ensure the router is working properly. Reboot the router and Tapo device and see if the smart device reconnects.

2. Ensure the Tapo smart device is receiving a Good Wi-Fi signal by checking the signal strength on the Tapo app. If the signal strength is less than -70dBm, move the Tapo device closer to your router for a try.

3. Update the firmware of the Tapo device and ensure the Tapo APP is up to date in the APP store or Google Play.

4. Turn off Advanced Wi-Fi settings on the router like "Band Steering" (also called "Smart Connect" or "Whole-Home Wi-Fi"), Wi-Fi Optimizing or "Channel optimization" etc.

5. [Optional] Try to configure the smart device to another router's 2.4G Wi-Fi or a mobile Hotspot Wi-Fi to verify whether this issue is related to the specific router.

Below are the detailed instructions to reference if needed. 
What should I do if my Tapo device keeps losing connection or going Offline?

You can start a new thread on the community according to your smart device's model number with the following information for further assistance if the problem remains.
1. The detailed problem description and the test results of the above tips.
2. Led status on a smart device when it's offline: Red/ Flashing Green/ Solid Green, etc. 
3. The model number Wi-Fi router and your network topology, e.g. ISP Spectrum-Archer C7 router<Wireless> Tapo device
4. How often does the issue happen?