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Hi! When someone walks past the doorbell the little ring around the camera lights up. It is NOT giving a full beam of light but jus the circle around the camera lights up. This is annoying as the came
Doorbell
0Helpful
24Views
When I connect to the same network as my Tapo camera, I can watch the live stream. When I use a different network, I only receive notifications and cannot view the live camera
Remote Control
By
Gurpinder097
· Latest post 8 hours ago
0Helpful
29Views
I’m unable to add the Tapo P115 smart plug to the Deco app, even though it appears in the “Smart Home” menu list of the devices. The device works normally in the Tapo app. Has anyone successfully conn
Device ConnectivityFirmwareFeature Request
By
Qzaq
· Latest post 13 hours ago
0Helpful
23Views
I've previously been getting the error "Device Limit reached" while watching my SD Card Backups. This is happening with both my home Wi-Fi and my mobile Wi-Fi. I only have one device linked to my Tapo
RecordingMicroSD card
By
ThunderBear
· Latest post 13 hours ago
0Helpful
30Views
C530WS tracks people wonderfully in daylight, but while it recognises motion it doesn't track at all at night.
Motion Detection
By
Skipper1
· Latest post 14 hours ago
0Helpful
27Views
Tapo camera has been working fine. We now have a new EE router. I have tried to connect putting in the new router password but it says that it doesn't recognise password. I have rebooted taps camera,
Device Connectivity
By
Harmony103
· Latest post 17 hours ago
0Helpful
21Views
Hello, I was updating the software for my Tapo C320WS when it got stuck. The device is now unresponsive with a slow-blinking red LED, and a factory reset does not work. Could you please guide me on ho
Tapo CareFirmware
By
TuanNguyen73
· Latest post 17 hours ago
0Helpful
51Views
Hi, I have this Tapo camera which goes offline every few weeks, causing me to go through the hassle of going through the first time setup again multiple times to reset up the camera. When it goes offl
InstallationDevice ConnectivityFirmware
By
Johnson_18
· Latest post 18 hours ago
0Helpful
20Views
Dear Tapo Support Team, I am a user of Tapo cameras and I would like to request an important update regarding the "Device Sharing" feature. Currently, when I share a camera with others, they automatic
By
Wind_H
· Latest post 23 hours ago
0Helpful
16Views
Is there a way to copy all app settings from one camera on the network to others please to save setup time? I have 7 cameras.
Feature RequestTapo App Related
By
Ken_D_Cyp
· Latest post 20 hours ago
by Hilbert-TP
0Helpful
6Views
Hi All, Recently purchased this and set up alongside my front door, however this is a wall in view on the left side ever so slightly, when opening up the app to view stream, the LED symbol shines and
Doorbell
By
DangerFrank
· Latest post 6 hours ago
by DangerFrank
0Helpful
15Views