@ZackryTinaus

 

Exactly the same problem, did you manage to find a way of getting the camera onto the network in the end please?

 

 

@Huntcliff 

 

Yes I did...

After a lot of diagnostics work with TPLink support we discovered that my issue was due to their APIs when obtianing security tokens to link the camera to my account.

Turns out that "special" characters in the password was the issue for me, specifically the apostrophe symbol ( ' ).

 

Try changing your TPLink password to a simpler one using a combination of lower & upper case characters and numbers only.

Then reset the camera and try again to connect it to your account.

 

Hope that helps.

Dean.

@ZackryTinaus 

 

Thanks for the heads up.... I don't think that's the issue as I've nothing too exotic there... I was sort of hoping it was something I could tweak on the router.

 

Ta for replying though.

 

 

@ZackryTinaus 

 

Out of curiosity, I reduced the length of my WiFi password which was below their 64 character limit and I was able to link the camera.... looking like that's where the issue is for me.

@Huntcliff 

 

Hey, glad you sorted it! It seems the API that provides the token ahtuenticating the camera to your account is more severely restricted that I realised. When I simplified my password, I went for a really simple one and skipped this problem.

 

Now that your camera is authenticated and linked to your account, you should be able to change your password back to a more secure one as I did.

 

*** Highly recommend you do this for obvious reasons.  ***

@ZackryTinaus 

 

Having spent a couple of days wrestling with two cameras, I can't get them to reliably stay on the network.

 

They're getting boxed up and shipped back tomorrow I think. 

 

Thank you for the hints and sharing your experience though.

@Huntcliff 

Hi, sorry to hear your camera is not working properly. If you don't mind, we can try to do some troubleshooting here. 

 

You can set up the camera, but sometimes it will offline, right? What's the light status on the camera then? Can you still see the camera on the app when your phone is connecting to the same wifi with it? Can you see it when connecting to other networks or use mobile data?

Do you have any special settings on the router such as firewall, Mac filtering or access control?

 

 

Hi I can get the camera to connect if I make a quick subnetwork that allocates its own IP addresses on a WiFi extender... but if I try to attach to the primary network then I have no joy at all. Phone is on the same WiFi, I'm very close to the router, and I cannot see any special settings on the router that I've enabled... It just cannot seem to complete the last stage of allocating an IP address and adding to the cloud as I cannot spot it in the devices list of the router. Thank you H

@Huntcliff 

Hi, what's your router's model number? You mean the camera can connect to the wifi extender's network, but not the router's main network, right?

 

If you set up a static IP address on your router for the camera, does it work? Please try to change your router's DNS to 8.8.8.8/8.8.4.4, change the wireless channel to 1 or 6 or 11, the security to WPA/WPA2, then install the camera again. 

 

After the settings, what's the light status on the camera?  What's the camera's hardware version and MAC address? What's your phone's model number and system version? Please also check the Kasa app version, thanks. 

@ZackryTinaus 

 

EXACTLY this issue.... smart plug - no probs.... This is for monitoring inside a shed and so have a ZTE 4G modem... Didn;t work... Brought it home - works on home network...

 

Tried changing account to a simpler name... simplified password for account....no change.... Tried adding Google DNS to 4G connect profile no change...

 

Seriously pissed off....

 

Definately a bug...