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Smart plug

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Smart plug
Smart plug
2020-03-02 09:48:32
Model: HS100  
Hardware Version:
Firmware Version:

Have a sonos speaker running on alexa and the when I call on alexa to find this plug it cannot find it 

I have alexa on my phone and it works perfectly to turn plug on and  off 

How can I solve this issue??

 

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Re:Smart plug
2020-03-03 01:52:30 - last edited 2020-03-06 00:28:09

 

123John wrote

Have a sonos speaker running on alexa and the when I call on alexa to find this plug it cannot find it 

I have alexa on my phone and it works perfectly to turn plug on and  off 

How can I solve this issue??

 

@123John 

Please refer to the FAQ below to do some troubleshooting.

https://www.tp-link.com/en/support/faq/2228/

 

Does the plug work fine with Alexa before? What does Alexa say when you let it turn on/off the plug? What's the plug's hardware version and firmware version? Do you have any other smart device working fine with Alexa?

 

Have a nice day.

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