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Tapo C200 not recognized by Synology Surveillance Station

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Tapo C200 not recognized by Synology Surveillance Station

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Tapo C200 not recognized by Synology Surveillance Station
Tapo C200 not recognized by Synology Surveillance Station
2020-08-13 20:10:24 - last edited 2020-08-26 07:35:19
Model: Tapo C200  
Hardware Version: V1
Firmware Version: 1.0.10

Hi All, 

 

Just bought Tapo C200 after checking that it is supported by Synology Surveillance Station. Upon installing the app on a smartphone it prompted me to install the latest firmware version - 1.0.10 so I did. After that I headed to the Synology NAS to set it up in Surveillance Station but unfortunately it never recognized the camera neither automatically nor when adding it manually. I went through all the guides and all seems fine interms of settings, network etc.

The smoking gun seems to be the firmware version - the Synology list of supported cameras states the firmware for C200 is expected to be 1.0.5.

Did anyone else encountered such an issue?

Thanks.

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1 Accepted Solution
Re:Tapo C200 not recognized by Synology Surveillance Station -Solution
2020-08-20 01:58:25 - last edited 2020-08-26 07:35:19

@krussev 

Hey! Good day.

Thank you very much for your time and patience.

Can you check if the remote control on the camera is working properly?

And have you seen the following instruction:

https://www.tp-link.com/support/faq/2680/

Thank you!

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#2
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3 Reply
Re:Tapo C200 not recognized by Synology Surveillance Station -Solution
2020-08-20 01:58:25 - last edited 2020-08-26 07:35:19

@krussev 

Hey! Good day.

Thank you very much for your time and patience.

Can you check if the remote control on the camera is working properly?

And have you seen the following instruction:

https://www.tp-link.com/support/faq/2680/

Thank you!

Recommended Solution
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#2
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Re:Tapo C200 not recognized by Synology Surveillance Station
2020-08-20 07:28:07

@Brook Hi, I went through the entire setup once again and this time I was able to add the camera in the Synology NAS. I had to re-create the camera account though as it kept sayin "Invalid credentials". Anyways, thanks for the help :)

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#3
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Re:Tapo C200 not recognized by Synology Surveillance Station
2020-10-02 14:40:21

@krussev I didn't have any problem adding the Tapo C200 camera (via Synology supported devices and ONVIF), however the PTZ is not working/available within Synology Surveillance software - which is disappointing. :-(  

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