Smart Home Community > All Threads > C200 Alerts and Motion Detection menu disappeared!
< All Threads

C200 Alerts and Motion Detection menu disappeared!

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

C200 Alerts and Motion Detection menu disappeared!

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
C200 Alerts and Motion Detection menu disappeared!
C200 Alerts and Motion Detection menu disappeared!
2020-10-01 07:43:46 - last edited 2020-10-09 02:19:29
Model: Tapo C200  
Hardware Version: V1
Firmware Version: 1.0.14

After updating the firmware to 1.0.14 I can't access the settings for alerts and motion detection from the Tapo app on ios14. The option has just disappeared.

 

I have tried rebooting the camera but it makes no difference.

 

I can't change any motion detection or alerts settings. Is there a fix? The camera is still quite new so I still have time to return it if there is no solution.

 

Thanks.

 

 

 

  0      
 
  0      
 
#1
Options
1 Accepted Solution
Re:C200 Alerts and Motion Detection menu disappeared!-Solution
2020-10-03 07:34:19 - last edited 2020-10-09 02:19:29

@Brook 

 

Thanks for your reply. I uninstalled the app from the iPhone and reinstalled the latest version (which had just been released in App Store) and this seems to have fixed the problem.

 

Resetting the camera made no difference, this seems to be an incompatibility with ios14 but the latest Tapo app seems to fix it.

Recommended Solution
  1  
  1  
#3
Options
2 Reply
Re:C200 Alerts and Motion Detection menu disappeared!
2020-10-03 01:14:36

@Wonko_The_Sane 

Good day.

Thank you very much for your time and patience.

Did you tested on other non-IOS14 devices since recently, we have received different kinds of feedback about IOS 14?

by the way, have you tried to reset the camera once to see if the issue existed?

If possible, can i have a picture on the APP where there is no alter and motion detection?

Please also try to test if your tapo APP is up to date and you could also try to uninstall the install the APP again;

Thanks a lot.

 

 

  0  
  0  
#2
Options
Re:C200 Alerts and Motion Detection menu disappeared!-Solution
2020-10-03 07:34:19 - last edited 2020-10-09 02:19:29

@Brook 

 

Thanks for your reply. I uninstalled the app from the iPhone and reinstalled the latest version (which had just been released in App Store) and this seems to have fixed the problem.

 

Resetting the camera made no difference, this seems to be an incompatibility with ios14 but the latest Tapo app seems to fix it.

Recommended Solution
  1  
  1  
#3
Options

Information

Helpful: 0

Views: 1039

Replies: 2

Related Articles
C200 Multiple Motion Detection Notifications
1069 0
C200 stopped recording associated with motion detection
4355 1
Motion detection
760 0
Tapo c200 -> ability to record upon motion detection
853 0
C200 No Motion Detection since update to s/w version 1.0.17
825 0
ONVIF Motion detection broken
2143 6
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.