no picture over internet

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no picture over internet

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no picture over internet
no picture over internet
2020-11-12 12:59:24
Model: Tapo C200  
Hardware Version: V1
Firmware Version: 1.0.16

Hello,

my C200 works fine inside local network.

From outside (over internet) there is no picture and the icons below the missing picture are not active.

It looks like, that there is a kind of connection, because when i go to the settings i can switch on/off the LED.

But it seems that this is all what works over the internet.

 

Thank you

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Re:no picture over internet
2020-11-18 06:19:45

@barnyundmax 

Good day.

Sorry for the delay.

Can I have some screen-shots on the APP about the camera when you access over internet outside?

If you changed to a different smartphone, would the issue still exist?

How long have you had the camera and did it work well before?

 

Thank you very much.

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#2
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Re:no picture over internet
2020-12-23 07:33:51

@barnyundmax 

Do you use a VPN ? I have the same behavior when the camera does not have internet access (firewall)

In principle, using a VPN should behaves similarly to using the camera in your local network; however, it does not seem to be the case...

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