KC115 time to get live view?
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Hello,
Kasa application version: 2.33.0 build 994
Mobile device: Galaxy S8 running Android 9
I bought one of these cameras yesterday and I wonder if the time to get a live feed is as expected. This is what I do:
1. Open the app and press the camera
2. I see a blurred image and a loading spinner
3. After ~20 seconds i see a clear image and a small overlay text "LIVE". If I press back and press the camera again it still takes ~20 seconds to get the "LIVE" overlay.
24/7 Recording, Record Audio, Motion Tracking and Notifications are all off. The quality is set to 720p (the lowest).
According to my router (Asus RT-AC86U) and the device info inside the Kasa app the wireless strength of the KC115 is good.
Any ideas? I expect the "LIVE" view to be seen within seconds, so I assume something is wrong.
Thanks!
@f98hfr Hello,
Thanks for your detailed post. 20 secs is kind of long to load the Live view page.You could try some suggestions here:
- Locate the camera closer to main router and make sure it gets strong signal strength. Check the camera signal strength and share a photo or let us know the dBm.
- Try DMZ on router for camera if your router supports DMZ function and see if that help shorter the Live view load time.
- (IP address of camera is on APP->Device settings->Device Info )
- Please try a different mobile phone if you got one.
- Connect camera to router directly rather than through AP or extenders.
- Lower Firewall on main router or turn off the firewall temporarily and see if that helps with issue
If the above does not help, may I have a video clip of the issue?
If your phone is connected to home Wi-Fi, not mobile data or outside WiFi, could Live view load faster?
What is the model of router and your network topology? Thank you.
