@dkcrete did you ever get this problem resolved as experiencing the same.  When I try and turn it off the strip turns red on 100% brigh

@Mushy the problem cannot be resolved.

I had the led strip replaced. I do not know if its the strip itself or the power converter/controller. I was asked to remove it and return it to the seller.

@Mushy how long did your led strip last?

Unfortunately, I bought 4 of these led strips. 4 days ago a second strip started behaving exactly the same way. If the strip was heavily used, I would understand but the usage was under 5 hours total in the last 6 months. One day I came back home and found it on, defaulting in the blue state whether on or off. 2/3 led strips have failed on me.

And right exactly now, as I am replying to you, my son walks out of his room and he says his TP-Link led strip is now red and cannot be turned off, it defaults to red and is always on. This is the previously replaced led strip that I initially wrote about!

So we now have 2/3 led strips failing and out of these 2, the replacement also fails in less than 6 months of using it. Here is a small video displaying the problem at the moment with the replacement led strip.
 

streamable. c o m/ulumqn  (remove the spaces from c o m)

It is easy for me to conclude that this product hardly passes the 6 month mark. In my case, all of them failed in less than 6 months.

They are in different rooms, with a new electrical installation and without any power cuts.

The product is at least problematic and it should have never hit the market.

I am not even going to bother installing the fourth one I have, which is in its sealed box. I will not even ask for a replacement. I am asking for a full refund for all of them and I will completely remove these TP-Link led strips as they are as good as garbage. I have already pulled 1 of those strips off a wall, where I had to repair the paint after the glue removed the wall paint. I am not planning to do this every once in a while when these unreliable TP-Link led strips fail. I will remove them all and ask for a refund. TP-Link should apologize, not that it will change anything anyway. This product of theirs is joining the long list of their increasing cheap products lately.

Shame...
 

  @dkcrete same issue here, it is red when i turn it off while the app is showing "Off". I am out of luck for warranty claim too since I only started using it about 7 months after purchasing due to the renovation work. It fails just few days after the warranty ends. I have an extra so I tried to replace the controller with my extra set and it works. Now, I am considering to buy other zigbee/wifi controller for backup since the LED strip itself seems to be working fine.

  @junhuy yeah, it seems the 6 month mark is crucial for their survival.

In my case, I did not receive an answer, both here and through the local dealer. I asked if its the led strip or the controller, I never received an answer. I did not know you can buy other controllers and hook this led strip on them. Could you share any information on this? Got any website that explains this or even better a link to the product? I would appreciate it if you would drop a line here or in my email dkcrete@gmail.com

Thanks

  @dkcrete Something like this should work as long as the 4 pins arrangement match the led strip but you will lose the ability to control it using the tapo app, you will need other apps to control it depends on which controller you bought. There are many options out there, you can probably check out your local stores or bring the led strip to the store and check with the staff there.

  @junhuy Thank you for the information.

I would not mind losing control though the app, I anyway work most of my home through the Google home app. About my led strips, the seller has agreed that I return all these TP-Link led strips for a refund. I will buy my own led strips with my own selection of controllers. If TP-Link cannot make quality products, they are not respecting their clients.

junhuy wrote

  @dkcrete same issue here, it is red when i turn it off while the app is showing "Off". I am out of luck for warranty claim too since I only started using it about 7 months after purchasing due to the renovation work. It fails just few days after the warranty ends. I have an extra so I tried to replace the controller with my extra set and it works. Now, I am considering to buy other zigbee/wifi controller for backup since the LED strip itself seems to be working fine.

  @junhuy Just curious, are you using a spare tplink controller or the one you bought from other brand? Does the led strip behave the same (red light when it is off) if you put the old controller back? 

  @Riley_Blue I am using the spare controller for now and looking to get another third party controller later to use with the other set of led strip from the spare controller. Yes, the led strip behaves the same (red light when off) if I put the old controller back.

Having the same problems here ...  purchase this yesterday and installed it today ... checked that it was working before installing and after assembling a defusing strip, also purchased especially for the purpose. 

After installation I connected the LED strip via google home ... only to find that it works in all spectrums but not reds or yellows? ..... The pre installed candle flicker is greenish.

I bought this particular strip based on You Tube reviews and wanted it for natural warm white and daylight only.  At the moment its turned out to be a complete waste of time the nearest I can get is a light blue at 14% .... very disappointed with this product at the moment but will look for work around maybe tomorrow .... completely peed off with it all at the moment!