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Unable to download clips

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Unable to download clips

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Stalha

2024-05-10 19:32:24 - last edited 2024-06-07 08:57:34

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Registered: 2023-08-18

Unable to download clips

2024-05-10 19:32:24 - last edited 2024-06-07 08:57:34

Model: Tapo D230S1 Deco S4

Hardware Version:

Firmware Version: 1.1.14

I have the Tapo Doorbell D230S1 connected to a Tapo Hub 776C with Firmware 1.1.1 Buiild 20240322 rel.61775 bought directly from Tapo. We are use Deco S4 routers too bought refurbed on Amazon.

I was able to download clips when I first got the doorbell. Now when I try to download clips, it says the phone is not connected to the same network as the Tapo camera.

Please advise.

1 Accepted Solution

Solla-topee

2024-05-11 06:40:57 - last edited 2024-06-07 08:57:34

Posts: 13654

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Registered: 2020-05-19

Re:Unable to download clips-Solution

2024-05-11 06:40:57 - last edited 2024-06-07 08:57:34

@Stalha

Hi,
If you want to download the video recordings stored on the SD card inserted into the hub, please ensure your phone and the hub are connected to the same router.

If they are, you can try the following steps:
1. Force close the Tapo app, clean the app caches, and log in to the Tapo app again to download the video clips.
2. Temporarily disable any VPN apps or other security software with VPN mechanisms that may be affecting the network connection to see if it improves.
3. Try another phone or tablet if you have one.

If the problem remains, check the IP address of your hub and your phone, and test if you can ping the hub successfully on your phone.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Recommended Solution

1 Reply

Solla-topee

2024-05-11 06:40:57 - last edited 2024-06-07 08:57:34

Posts: 13654

Helpful: 2360

Solutions: 2035

Stories: 8

Registered: 2020-05-19

Re:Unable to download clips-Solution

2024-05-11 06:40:57 - last edited 2024-06-07 08:57:34

@Stalha

Hi,
If you want to download the video recordings stored on the SD card inserted into the hub, please ensure your phone and the hub are connected to the same router.

If the problem remains, check the IP address of your hub and your phone, and test if you can ping the hub successfully on your phone.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

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