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No access outside the WLAN

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No access outside the WLAN

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Bert84

2024-05-14 06:49:09 - last edited 2024-06-07 08:43:42

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No access outside the WLAN

2024-05-14 06:49:09 - last edited 2024-06-07 08:43:42

Model: Tapo P100

Hardware Version:

Firmware Version: 1.5.5

Hello, unfortunately I have not been able to access my sockets outside the WLAN for some time now. As soon as I am in the mobile network, the sockets are displayed as "offline". Anyone have a solution?

1 Accepted Solution

Wayne-TP

2024-05-15 03:37:01 - last edited 2024-06-07 08:43:42

Posts: 3574

Helpful: 660

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Registered: 2020-06-23

Re:No access outside the WLAN-Solution

2024-05-15 03:37:01 - last edited 2024-06-07 08:43:42

@Bert84

Check if there are any router settings might block Tapo device's internet access, such as Access Control, Parental Control, etc. You may try to disable the firewall.
Restart both smart device and the router.
Change router DNS to 8.8.8.8 and 8.8.4.4.

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.

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1 Reply

Wayne-TP

2024-05-15 03:37:01 - last edited 2024-06-07 08:43:42

Posts: 3574

Helpful: 660

Solutions: 988

Stories: 12

Registered: 2020-06-23

Re:No access outside the WLAN-Solution

2024-05-15 03:37:01 - last edited 2024-06-07 08:43:42

@Bert84

Check if there are any router settings might block Tapo device's internet access, such as Access Control, Parental Control, etc. You may try to disable the firewall.
Restart both smart device and the router.
Change router DNS to 8.8.8.8 and 8.8.4.4.

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.

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