C425 sharing permissions

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C425 sharing permissions

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RuthieK

2024-10-09 20:08:14 - last edited 2024-10-25 09:40:26

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C425 sharing permissions

2024-10-09 20:08:14 - last edited 2024-10-25 09:40:26

Model: Tapo C425

Hardware Version: V3

Firmware Version: 1.2.21

I am sharing 2 C425 cameras with 30 day free cloud storage trial with a family member. They can only see live view and non of the playback. The message is "No recordings" when there are recordings on the phone which has shared the camera. Any ideas what the issue may be. The cloud option is selected on the phone being shared to.

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Wayne-TP

2024-10-11 06:01:13 - last edited 2024-10-25 09:40:26

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Re:C425 sharing permissions -Solution

2024-10-11 06:01:13 - last edited 2024-10-25 09:40:26

@RuthieK

A shared Tapo device has limited access to product features, cloud video of the camera is not available for the invitee.

More about Tapo device's sharing feature: How to share my Tapo Smart Devices with family

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C425 sharing permissions

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