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KE100 Temperature Sensor does not works

Franz_Xaver

2 weeks ago - last edited a week ago

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Registered: 2024-12-03

KE100 Temperature Sensor does not works

2 weeks ago - last edited a week ago

Model: KE100 KIT

Hardware Version: V1

Firmware Version: 2.8.0

Hi,

I have one KE100 Unit, that after a battery replacement, does not shown the room tempature properly. It shows -30 °C, so the Unit is fully-open and the heating is 100% working. Although the room temperature is extreme high, the KE100 shows always -30°C. It seems that the temperature sensor does not work properly. What I should do?

2 Accepted Solutions

Wayne-TP

2 weeks ago - last edited a week ago

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Registered: 2020-06-23

Re:KE100 Temperature Sensor does not works-Solution

2 weeks ago - last edited a week ago

@Franz_Xaver

Try to factory reset this KE100 and see if that helps.

Do you have another KE100? Try to change their battery as well and check whether they will have the same problem.

By the way, where is this abnormal temperature displayed on? On the KE100, in the app, or both?

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Wayne-TP

2 weeks ago - last edited a week ago

Posts: 3872

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Registered: 2020-06-23

Re:KE100 Temperature Sensor does not works-Solution

2 weeks ago - last edited a week ago

Franz_Xaver wrote

@Wayne-TP Hi!

I have already done both recommendations:

- swap batteries between the affected unit and a fully operational one, the batteries are not the problem

- reset the unit to factory defaults - the unit still shows the ambient temperature is -20°C

Could it be that the temperature sensor is broken?

Best Regards

Franz Xaver

@Franz_Xaver

It is likely a hardware issue. Please contact the retailer or local TP-Link support to proceed with the warranty.

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.

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Wayne-TP

2 weeks ago

Posts: 3872

Helpful: 711

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Registered: 2020-06-23

Re:KE100 Temperature Sensor does not works

2 weeks ago

@Franz_Xaver

For KE100, please use the AA LR6 1.5V Alkaline batteries. Do NOT use rechargeable batteries, R6, Zn-C, or 1.2V AA batteries.

What type of battery do you use? Can you share a picture here?

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.

Franz_Xaver

LV1

2 weeks ago

Posts: 3

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Registered: 2024-12-03

Re:KE100 Temperature Sensor does not works

2 weeks ago

@Wayne-TP Hi Wayne, off course I used the correct batteries (see Picture) brand new ones, and it doesn't work either.

Best Regards

Franz Xaver

File:

20241204_105237.jpgDownload

Wayne-TP

2 weeks ago - last edited a week ago

Posts: 3872

Helpful: 711

Solutions: 1071

Stories: 12

Registered: 2020-06-23

Re:KE100 Temperature Sensor does not works-Solution

2 weeks ago - last edited a week ago

@Franz_Xaver

Try to factory reset this KE100 and see if that helps.

Do you have another KE100? Try to change their battery as well and check whether they will have the same problem.

By the way, where is this abnormal temperature displayed on? On the KE100, in the app, or both?

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.

Recommended Solution

Franz_Xaver

LV1

2 weeks ago

Posts: 3

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2024-12-03

Re:KE100 Temperature Sensor does not works

2 weeks ago

@Wayne-TP Hi!

I have already done both recommendations:

- swap batteries between the affected unit and a fully operational one, the batteries are not the problem

- reset the unit to factory defaults - the unit still shows the ambient temperature is -20°C

Could it be that the temperature sensor is broken?

Best Regards

Franz Xaver

Wayne-TP

2 weeks ago - last edited a week ago

Posts: 3872

Helpful: 711

Solutions: 1071

Stories: 12

Registered: 2020-06-23

Re:KE100 Temperature Sensor does not works-Solution

2 weeks ago - last edited a week ago

Franz_Xaver wrote

@Wayne-TP Hi!

I have already done both recommendations:

- swap batteries between the affected unit and a fully operational one, the batteries are not the problem

- reset the unit to factory defaults - the unit still shows the ambient temperature is -20°C

Could it be that the temperature sensor is broken?

Best Regards

Franz Xaver

@Franz_Xaver

It is likely a hardware issue. Please contact the retailer or local TP-Link support to proceed with the warranty.

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.

Recommended Solution

Franz_Xaver

2 weeks ago - last edited a week ago

Posts: 3

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2024-12-03

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KE100 Temperature Sensor does not works

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