Tapo c510w unable to update firmware

Tapo c510w unable to update firmware

Tapo c510w unable to update firmware
Tapo c510w unable to update firmware
2025-05-12 11:48:53 - last edited a week ago
Model: Tapo C510W  
Hardware Version: V2
Firmware Version: 1.0.2

Hello, I bought a Tapo c510w camera 2 days ago. I connected the phone and camera to wifi on the same network, I use fiber internet. The current version is 1.0.2, the firmware version in the update message is 1.1.2 build 250228, when I want to update it, it stays on the updating text and immediately goes offline. I started the free Tapo Care membership, but I could not see the camera in any way during the live broadcast, it always says refresh the video. There is a constant green light, it seems to be connected to wifi, RSSI (-16). I reset it many times, I tried different methods, I could not view the video. Although the video is not visible, for example, I can adjust the direction of the camera, I can turn its lights on and off from the application. Unable to update firmware. I am using a Zyxel VMG3625-T50B brand modem.

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#1
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2 Accepted Solutions
Re:Tapo c510w unable to update firmware-Solution
2025-05-13 07:26:34 - last edited a week ago

  @HalitB 

 

Restart both router and the camera. If you have VPN, disable it on your phone first when using the Tapo app. 

 

Make sure the Tapo app is updated as well. Try to perform the firmware update with another mobile device. 

Smart HomeBase Tapo H500 - Even More Powerful Smart HubTapo Auto Biorhythm Turn on light bulb at different lighting to match different times of the day ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#2
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Re:Tapo c510w unable to update firmware-Solution
a week ago - last edited a week ago
I returned my tapo c510w camera and bought a c520ws. I updated it without any problems and completed the installation. I can record for 15 days with the 2k 25 fps option with the SanDisk High Endurance 128 gb card. I think it crashed while updating the c510w firmware and it stayed that way.

 
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Re:Tapo c510w unable to update firmware-Solution
2025-05-13 07:26:34 - last edited a week ago

  @HalitB 

 

Restart both router and the camera. If you have VPN, disable it on your phone first when using the Tapo app. 

 

Make sure the Tapo app is updated as well. Try to perform the firmware update with another mobile device. 

Smart HomeBase Tapo H500 - Even More Powerful Smart HubTapo Auto Biorhythm Turn on light bulb at different lighting to match different times of the day ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#2
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Re:Tapo c510w unable to update firmware
2025-05-13 15:01:35
I tried them all, have started the return process and will exchange it for the same product. Let's see if the same problem occurs.
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#3
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Re:Tapo c510w unable to update firmware-Solution
a week ago - last edited a week ago
I returned my tapo c510w camera and bought a c520ws. I updated it without any problems and completed the installation. I can record for 15 days with the 2k 25 fps option with the SanDisk High Endurance 128 gb card. I think it crashed while updating the c510w firmware and it stayed that way.

 
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#4
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Re:Tapo c510w unable to update firmware
a week ago

  @HalitB 

 

I'm glad to hear that, thank you for your update!

Smart HomeBase Tapo H500 - Even More Powerful Smart HubTapo Auto Biorhythm Turn on light bulb at different lighting to match different times of the day ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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