D130 doorbell does not switch to daylight savings time

D130 doorbell does not switch to daylight savings time

D130 doorbell does not switch to daylight savings time
D130 doorbell does not switch to daylight savings time
16 hours ago
Model: Tapo D130  
Hardware Version: V1
Firmware Version: 1.1.12

My doorbell and phone (with Tapo app) are both in the same time zone as America/New_York, with the same rules for daylight savings time. Device info says America/New_York UTC-05:00 and does not have an option to recognize daylight savings time UTC-04:00.

 

Early this morning we switched to daylight savings time. The Tapo app gets confused by all videos that were recorded after the switch. The doorbell still thinks we're in standard time so the time stamps are 1 hour off, but the app knows the correct time zone. The app gives a notification with the correct date and time, but the app cannot find the correct video on the device.

 

When I search forums here and elsewhere in the internet, it seems the Tapo company says that the device will automatically switch between standard time and daylight savings time if the time zone is a location that has daylight savings time. This is not true. Today the device did not switch.

 

Does anyone know how to set the doorbell correctly?

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#1
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5 Reply
Re:D130 doorbell does not switch to daylight savings time
15 hours ago

  The doorbell corrected itself a few hours late. Recordings have correct time stamps now.

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#2
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Re:D130 doorbell does not switch to daylight savings time
14 hours ago

  It is not fully fixed. Files in the doorbell have correct time stamps. But on the phone, clicking on a notification from the app, the app displays the wrong video. The correct video can be clicked and played in the list of videos, but the app is still confused.

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#3
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Re:D130 doorbell does not switch to daylight savings time
4 hours ago

  @ndiamond 

 

For your case, we recommend reaching out to the support team directly for help. Contact Technical Support

 

To get efficient follow-up, please include as much information as possible related to the issue in your email, such as:

1. Device info: Mac address, hardware and firmware versions.

2. Tapo App version.

3. Screenshots or a screen recording of the reported issue.

4. A device log: How to get the log of Tapo Camera

5. An app log: How to get the log of Tapo app

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#4
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Re:D130 doorbell does not switch to daylight savings time
2 hours ago

  @ndiamond 

 

I am having similar issues with a C545D V1.0 running on latest firmware version 1.1.5 Build 251223 Rel.40022n.

 

It doesn't set the correct daylight savings time offset for America/New York. All of my other Tapo cameras set it correctly but this camera is exactly one hour behind all the others.

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#5
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Re:D130 doorbell does not switch to daylight savings time
8 minutes ago

  @ndiamond @ThisIsFine 

 

Do you both live in New York? Or other cities in the US?

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#6
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