@Gabriel-TP Thanks for the response Answers to the queries raised My NVR hardware version is 2.2 but when i try update firmware using VIGI Config Tool it says i am on the latest version and that is...

@Jeremy_12 The problem is if you look at the screenshot i attached, the feed is not loading in live or playback tab. It gives the error Ch1:Load Failed. The problem seems to be related to the...

Hi My problem is the live feed and playback feed is not loading when i access the NVR web interface. I get the error Ch1:Load Failed. The feed shows correctly in the HDMI output of the NVR. I believe...

@Fae Hi Got a reply from support team. Everything is ok. Genuine product. They said i can go ahead and ugrade firmaware. I did that and everything went smoothly. Thanks for your help.

@Fae Thanks a lot for your help. I havent received a response from the support team as yet. Though they have copied me on the mail in which they forwarded the query to their internal teams. I hope it...

@Fae Apologies a bit confused. This was purchased in the same region where i am checking the firmware. Hence the surprise why i got a EAP245(US) model and not EAP245(EU). Can i update the EAP245(EU)...