@Gazouille Hello, what's the light status on the router? Is the wifi LED on? After the factory reset, can you see the 2.4G default wifi signal? You can try to change the network name and channel on...

@Todd19 Hello, How did you install the driver? Use the CD ROM or download it from the official website? How far away between the computer and the main router? What about the wifi signal strength?...

@Manuele Hello, how did you install the driver before? Have you tried to download the driver from our official website then install it? Is there any error message shows when you install the driver?

@P_AUS_User Hello, smart plug and bulb are available in Australia, regarding smart switch and smart Smoke Alarms, we will feedback to the related department to evaluate. Thank you for your support...

@Plughelp Hi, this can be done with smart actions function, please wait it available on the app. https://www.tp-link.com/support/faq/2567/

@FlorianMS Hello, does the plug work fine now? Did you try the beta firmware?