Dear @Ser, Ensure the EAP is hardwired to the main router and your router works properly. Here is a FAQ for your reference: Common questions about TP-Link EAP device when it’s used in home network

Dear @Diego.Romero.CR, When the user tries to log in to our free wifi, the portal page opens but stays in a blanck screen, any ideas? Does the issue exist on all of the wireless clients? Do you have...

Dear @jaydee14, And when qos turn off. My online games have a good ping but my internet is slowing down. The speed will no more than 54M if the QoS-WMM is disabled. Similar topic has been discussed...

Dear @Jmusic88, I think there's something wrong with the XB6's configuration that I need help with. So I'm asking anyone who got their APs connected to an XB6 type modem/router device. Again unless...

Dear @ColeTrain, Do I need to make an actual vlan1 and associate it with ssid1? And then in the switch tag all three vlans to the 1 router port? It depends on you. But all the VLANs used on the EAP...

Dear @TomGraz, The EAP mesh would use 5GHz for connection, you may check the 5G channel on the APs and ensure they are in the same range. Similar discussion can be found HERE and HERE.