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KASA Smart iOS App - Fails to Launch

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KASA Smart iOS App - Fails to Launch

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
KASA Smart iOS App - Fails to Launch
KASA Smart iOS App - Fails to Launch
2018-12-01 16:08:46 - last edited 2018-12-01 16:10:08

KASA Smart iOS App continually fails to load past the launch screen.  I have restarted the phone, updated the app, uninstalled / reinstalled app and the app still fails to launch.

 

I am on iOS 12.1 on the iPhone X using KASA Smart version 2.7.1.  I'm not sure what else I can do other than do a factory reset on my phone.  Any ideas?

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#1
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4 Reply
Re:KASA Smart iOS App - Fails to Launch
2018-12-03 16:52:00

Jardain,

 

 

Thanks for reaching out to us.  What I would like to do is get your infromation over to our App Development team.  I would need a few more peices of data.  

 

1.  What is your IOS build number? For instance I am running 12.1 (16B92).

2.  Who is your carrier

3.  Does the issue happen on WiFi, LTE/Celluar, or both?

 

 

Thank you 

 

 

Carl | TP-Link Support 

Carl | TP-Link Systems Inc. Tapo C645D Kit 2K Dual-Lens Solar Pan/Tilt Security Camera Kit
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#2
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Re:Re:KASA Smart iOS App - Fails to Launch
2018-12-05 22:54:35

1. 12.1 (16B92)

2. T-Mobile

3. Both

 

Thanks for your help!

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#3
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Re:Re:Re:KASA Smart iOS App - Fails to Launch
2018-12-06 19:48:50

Awesome,  Thank you soo much.  I have contacted my App development team and should have an answer shortly. laugh

Carl | TP-Link Systems Inc. Tapo C645D Kit 2K Dual-Lens Solar Pan/Tilt Security Camera Kit
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#4
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Re:Re:Re:Re:KASA Smart iOS App - Fails to Launch
2019-02-28 00:39:56

Having the same issue with Verison 

build 12.1.4  16D57

Iphone 10x

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#5
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