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Can't connect to WiFi

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Can't connect to WiFi

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Can't connect to WiFi
Can't connect to WiFi
2019-04-18 10:38:43
Model: HS100  
Hardware Version:
Firmware Version:

I have Kasa on a Samsung Galaxy S8 which is connected to 5Ghz WiFi.  Is the 5Ghz WiFi band on my phone preventing the Kasa App from finding my HS100?

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#1
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3 Reply
Re:Can't connect to WiFi
2019-04-18 16:53:42

@KeithG 

 

No, you phone is able to see both 2.4Ghz (HS100 Wi-FI broadcasts using that band) and 5Ghz even if it is connected to a network.

 

Do a complete factory default on the smart plug by holding the small button on top that has a gear icon for 10 seconds. Let it boot up where the status LED blinked amber to green, you should now see the Smart Plug Wi-Fi network. If not, go to the app store and make sure your Kasa app is up to date, and try again.

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#2
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Re:Re:Can't connect to WiFi
2019-04-18 22:37:15

Thanks for your help Tony - sorted now.

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#3
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Re:Re:Re:Can't connect to WiFi
2019-04-19 21:54:45

@KeithG 

 

Great to hear!

 

You are very welcome.

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#4
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